BigPipe intermittent DNS/lookup issue?

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Vault

10 posts

Wannabe Geek

#225644 28-Nov-2017 13:10

Hi,

I have a problem with my new Bigpipe connection. I will get an intermittent issue where I lose full internet connectivity and cannot browse or connect to any (or most) webpages.

Sometimes this fixes itself after an unspecified amount of time, other times I have to reboot the router (HG659). My PC is connected directly to the router via Ethernet (1.0Gbps), and the router confirms that there is 1000 Mbps full duplex rate to the ONT. The firewall level is set to 'Low'.

I suspect it a problem with DNS, although when I changed from Bigpipe's default DNS servers to Google public DNS I think the same problem occasionally occurred.

I have also paid for a static IP address, if that's relevant.

Any help or suggestions would be appreciated.

Thanks.

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wazzageek

1093 posts

Uber Geek

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Lifetime subscriber

#1910857 30-Nov-2017 09:03

Just to chime in - I had the same issues (I run my own DNS server at home, which forwards onto BigPipe's DNS) - switching to google's DNS "fixed" the issue for a short period of time, but the ultimate fix was that BigPipe needed to change my fixed IP. Since then, it's been rock solid.

Hopefully by now you should have had a response from BigPipe.

Cheerio!

Vault

10 posts

Wannabe Geek

#1912002 2-Dec-2017 15:39

BigPipe have given me a new IP address and this has fixed the issue. To clarify, it is nothing to do with their DNS servers - the problem happened on Google's as well.

I'm very impressed that BigPipe got this resolved so quickly, so kudos to them.

This thread can now be closed.