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Forums › Spark New Zealand (including Skinny and BigPipe) › BigPipe killing off IPoE
StNick

88 posts

Master Geek
+1 received by user: 26


#226098 20-Dec-2017 12:29
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I woke up this morning to find that I have no connectivity.  I've been using IPoE with BigPipe since April as I found the performance (UFB Elite) to be better than PPPoE.  When I logged a fault with Bigpipe, I was told that due to network upgrades that they have done recently, I will need to use PPPoE from now on.

 

 

 

Forgetting the fact that I was never warned about this change and I am now sitting without internet connectivity until I can reconfigure my router and firewall, it is a disappointing turn of events to say the least.  Has anyone heard anything about this?

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IPv6pipe
98 posts

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BigPipe

  #1922541 20-Dec-2017 13:32
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Sorry to hear about the connection trouble. We're in the process of bringing up extra capacity on our network, to ensure our customers can continue to enjoy their connections as fast as they can go.

 

At present we have no plans on "killing off" IPoE. Please do keep in mind however that IPoE is not a fully supported connection method. We can enable it on request for testing purposes only. Our officially supported and tested connection method is PPPoE (or A if you're on ADSL).

 

 

 

Just as a bit of background, we use port based authentication on all of our lines. Chorus send us extra data in the packets we receive from each of our lines that allow us to identify which line is wanting to connect. On ADSL and VDSL we receive this identity information on both PPP and IPoE packets, however on Chorus UFB we only receive it on PPP packets.

 

We work around this by collecting some extra data when a line authenticates on PPPoE, so that if IPoE is enabled on a line in the future we will be able to identify where the traffic is coming from, and determine whether the network should reply to the request or drop it.

 

In your case, some of the identity information which we previously used to authenticate you has changed. In order for our network to recapture this information you will need to revert to PPPoE again, and then after that attempt IPoE.

 

Feel free to PM me if you continue to have trouble. :)

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