Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




56 posts

Master Geek


#226098 20-Dec-2017 12:29
Send private message

I woke up this morning to find that I have no connectivity.  I've been using IPoE with BigPipe since April as I found the performance (UFB Elite) to be better than PPPoE.  When I logged a fault with Bigpipe, I was told that due to network upgrades that they have done recently, I will need to use PPPoE from now on.

 

 

 

Forgetting the fact that I was never warned about this change and I am now sitting without internet connectivity until I can reconfigure my router and firewall, it is a disappointing turn of events to say the least.  Has anyone heard anything about this?


Filter this topic showing only the reply marked as answer Create new topic
9612 posts

Uber Geek

Lifetime subscriber

  #1922518 20-Dec-2017 13:03
Send private message

im pretty sure it wasnt the approved method of connecting to their network anyways, was just there for testing


/dev/null
9319 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1922521 20-Dec-2017 13:10
Send private message

I really hope not... I am currently away from home on another island, doing a change on my Edgerouter remotely is a bloody risky operation.

 

@ipv6pipe can you confirm?





 
 
 
 




56 posts

Master Geek


  #1922526 20-Dec-2017 13:15
Send private message

Yeah I was told up front when they switched me over that it wasn't "supported" (ie. don't contact us if you need help configuring it or there are any problems).  It seems now that it has simply been turned off though, leaving me dead in the water until I can get home.

 

 

 

Update: BigPipe have since responded again.

 

"You should technically still be able to use IPoE - however you will need to configure your router to accept PPPoE connection first. Once you have had an session on PPPoE you can try connecting on IPoE and see if that works. We enable IPoE for testing purposes - your present IPoE requests cannot be identified due to recent changes on our network and won't be able to be identified until you have reestablished a PPPoE connection."

 

 

 

I can only test this myself this evening when I get home; I'll update this post once I have more details.


/dev/null
9319 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1922539 20-Dec-2017 13:21
Send private message

Oh crap... Looks like I am doing a remote change on an Edgerouter. This is quite bad.





98 posts

Master Geek

Trusted
BigPipe

  #1922541 20-Dec-2017 13:32
Send private message

Sorry to hear about the connection trouble. We're in the process of bringing up extra capacity on our network, to ensure our customers can continue to enjoy their connections as fast as they can go.

 

At present we have no plans on "killing off" IPoE. Please do keep in mind however that IPoE is not a fully supported connection method. We can enable it on request for testing purposes only. Our officially supported and tested connection method is PPPoE (or A if you're on ADSL).

 

 

 

Just as a bit of background, we use port based authentication on all of our lines. Chorus send us extra data in the packets we receive from each of our lines that allow us to identify which line is wanting to connect. On ADSL and VDSL we receive this identity information on both PPP and IPoE packets, however on Chorus UFB we only receive it on PPP packets.

 

We work around this by collecting some extra data when a line authenticates on PPPoE, so that if IPoE is enabled on a line in the future we will be able to identify where the traffic is coming from, and determine whether the network should reply to the request or drop it.

 

In your case, some of the identity information which we previously used to authenticate you has changed. In order for our network to recapture this information you will need to revert to PPPoE again, and then after that attempt IPoE.

 

Feel free to PM me if you continue to have trouble. :)


/dev/null
9319 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1922543 20-Dec-2017 13:38
Send private message

Thanks very much for confirming and assuring me that my line is alright for now @ipv6pipe! I was stressing for a moment there.







56 posts

Master Geek


  #1922547 20-Dec-2017 13:42
Send private message

Thank you very much for the update and the detailed explanation, @ipv6pipe; it is appreciated.


 
 
 
 




56 posts

Master Geek


  #1922714 20-Dec-2017 19:12
Send private message

Good news for me is that I was able to get back online using PPPoE.  However, I have not been successful in getting IPoE to work again.  BigPipe support tells me that IPoE is definitely enabled, and I have tried leaving my ONT off for 15 minutes before trying again to no avail.

 

 

 

I think for now, I am going to leave it on PPPoE and see if I notice any difference in speed.  If not, I will just leave it on PPPoE.


98 posts

Master Geek

Trusted
BigPipe

  #1922915 21-Dec-2017 08:22
Send private message

StNick:

 

However, I have not been successful in getting IPoE to work again.  BigPipe support tells me that IPoE is definitely enabled, and I have tried leaving my ONT off for 15 minutes before trying again to no avail.

 

 

This is under investigation at present. No ETA at this time though, sorry. Keep an eye on your emails. :)


445 posts

Ultimate Geek


  #1940018 16-Jan-2018 17:24
Send private message

This is about the time that my internet went down as well - Bigpipe fibre using IPoE, which has worked great since I set it up almost a year ago. A restart "fixed" it but now I wonder if I'm operating on borrowed time and should switch around to PPoE...


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.