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nunz

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#239740 1-Aug-2018 19:44
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So - business support for spark: They have a business support promise:

 

https://www.spark.co.nz/business/contactus/book-a-call/ 

 

"We are committed to help you find your business edge, our dedicated local business hubs and 24/7 technical fault assistance will help you keep it."

 

Call through to them. They are closed. Even spark internal cant get them as they are closed.

 

 

 

So what does 24/7 mean? Not 24 hours a day 7 days a week - that's for sure.

 

Spark - seriously - how can you get away with advertising lies? Here is a real new Low!!!!

 

 

 

As for 126 business. Open 8am until 8pm Mon to Fri - but closed at 6pm on a Wed. More bollocks and lies from Spark.

 

Just had spark door to door call. Told them they need to advertise someone else who isn't into fraudulent false advertising.

 

 

 

 


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hio77
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  #2066575 1-Aug-2018 20:52
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I'll simply respond on the 24/7 thing here.

 

 

 

That link seems to be only booking callbacks to business hub, this is why it's limited to 5pm at the latest.

 

This is a change that i haven't been across so i'll have to Check in as to why it says faults but directs to business hubs.

 

 

 

Our onshore, premium care center do finish up at 6pm However, our at home agents are on till 10pm.

 

they are back online from 6am. In the week hours between there, there is a specially trained team that offers the rest of the 24/7.

 

 

 

You may need to call directly into 126 to hit the team.

 

https://www.spark.co.nz/contactus/callback/ will allow you to book a faults callback still, be it residential offload.

 

There is smart routing that tries to push business customers to business queues regardless etc..

 

 

 

As mentioned in the other thread, If you have a genuine complaint, feel free to log it on our site https://store.spark.co.nz/forms/s/complaints - The support any spark affiliated person here provides is off their own back on their personal time, Please remember this.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 




gzt

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  #2074649 16-Aug-2018 22:06
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125 or 24/7 faults chat is linked from the business pages:

https://www.spark.co.nz/business/contactus/

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