Was just doing some rewiring and unplugged my router and plugged it in again and now I have no internet access. I have done all the usual things like reboot the router, power cycle the optical modem and still no access. The modem shows power on , optical and lan1 is orange and connected ok to my Asus router which also shows it has internet connectivity.

of course sending an email to bigpipe isn't very satisfying because they take up to 2 hours to respond