$100 call to satellite network on 92 year-old's bill

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Forums › Spark New Zealand (including Skinny and BigPipe) › $100 call to satellite network on 92 year-old's bill

jlittle

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#242738 12-Nov-2018 10:34

My mother-in-law has been charged $100 for a 5½ minute call to the Thuraya satellite network. She may have briefly answered a scam call, but not 5 minutes.

Spark support seem to be overloaded this morning, is this normal for a Monday? Or are lots of people querying bills, due to a lot of these charges?

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michaelmurfy

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#2124216 12-Nov-2018 15:09

wellygary:

How they can justify a $10/minute premium over calling the same number from a spark landline baffles me.....

This isn't Spark - it is a common scam: https://community.bnz.co.nz/t/wangiri-scam-dont-call-back/29611

Michael Murphy | https://murfy.nz
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