Hi,

My elderly parent wishes to enable call diversion on their "landline" (fiber VoIP).

This requires a calling features upgrade, for a minor cost, which they're happy to pay.

We've clicked the button on the website over the weekend, and received a message along the lines of "thanks for requested, we'll get back to you".

The question is "How long should that take"? Does anyone know?  

[Don't even get me started on a) why this isn't automated, and b) why we need to pay extra for it anyway!]