I've been having a few problems with a US based embyshare server for the last couple of nights. Below is a traceroute done just now. Is this a known issue at present?

traceroute to 104.17.155.47 (104.17.155.47), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.744 ms 0.669 ms 0.638 ms
2 125-236-192-9.adsl.xtra.co.nz (125.236.192.9) 3.380 ms 3.369 ms 3.346 ms
3 * * *
4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) 14.329 ms 14.249 ms 14.234 ms
5 ae7-2.akbr7.global-gateway.net.nz (122.56.119.53) 14.154 ms 14.140 ms 14.055 ms
6 ae10-10.tkbr12.global-gateway.net.nz (202.50.232.29) 13.988 ms xe5-0-7.sgbr3.global-gateway.net.nz (202.50.232.38) 39.815 ms 122.56.119.82 (122.56.119.82) 37.211 ms
7 ae7-10.sebr4.global-gateway.net.nz (122.56.127.214) 38.363 ms 122.56.119.86 (122.56.119.86) 39.033 ms 38.970 ms
8 as4826.sydney.megaport.com (103.26.68.248) 38.936 ms 38.475 ms 38.385 ms
9 BE-110.cor02.syd04.nsw.VOCUS.net.au (175.45.72.30) 84.338 ms * as4826.sydney.megaport.com (103.26.68.248) 38.295 ms
10 BE-100.bdr02.syd03.nsw.VOCUS.net.au (114.31.192.39) 84.230 ms 86.268 ms 82.818 ms
11 as13335.bdr02.syd03.nsw.VOCUS.net.au (175.45.124.197) 802.665 ms 801.671 ms 800.104 ms
12 104.17.155.47 (104.17.155.47) 801.454 ms 795.240 ms 794.418 ms

Thanks in advance.