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mdooher

Hmm, what to write...
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#289879 5-Oct-2021 15:54
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Quick story, I'm trying to set up ADSL (all that is available in Tolaga Bay)

 

Had Chorus vist and set up the line

 

Skinny sent a modem...

 

DSL up and no PPP

 

skinny tell us to rest the modem... ok. Same thing

 

Skinny send a new modem... same thing

 

Skinny send Chorus. Every thing works fine with their setup and the tech tells us the modem needs configuring ... no PPP

 

skinny says they will send another new modem... Nah what settings should it have I ask.

 

after 4 days i get...wait for it... "Reset the modem"

 

 

 

Now I would really like some help here. This isn't my house. I am the person paying the bill  and am arranging it for technophobe relatives 

 

 

 

Anyone Know what the setup should be for skinny ADSL modem?

 

PS: when they sent the courier bag for the 1st modem to go back it wasn't big enough for the box...... you have to wonder  2 weeks so far

 

Cheers





Matthew


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cbrpilot
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  #2790401 6-Oct-2021 09:37
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Hi all, the issue with this line has been fixed.  Our sincerest apologies that this occurred.  Skinny should reach out to you shortly to sort you out.

 

I can see what happened and have a fairly good read on why the session would not stand up.  This is very rare - in fact this is the first time I've seen this issue (ever).   Notwithstanding that I will see if we can get a fix so that should this chain of events happen to someone else they won't have the same issue.





My views are my own, and may not necessarily represent those of my employer.


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