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dbuckley

26 posts

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#295566 6-Apr-2022 19:20
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Hi; I have a Smart Modem 2, on wireless broadband, and it keeps rebooting.  This is today:

 

6/04/2022 0:29

 

6/04/2022 5:04

 

6/04/2022 12:41

 

6/04/2022 18:04

 

Or today so far :)

 

This is a new service to me, and the constant reboots with the attendant service loss make this a nightmare.  A couple of years ago I had Skinny wireless broadband, and it was rock solid. 

 

I spoke to Spark support, and after a difficult conversation they had me hard reset the modem (button on back), but it hasn't improved matters.

 

Is this normal?  I noted in a post I found that if there is a service interruption every four hours than there is likely a provisioning error, with an "anonymous profile", but this is not a on a four hour clock.

 

Any suggestions?

 

 

 

 


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dbuckley

26 posts

Geek


  #2903215 17-Apr-2022 14:16
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Well, modem has a new uptime record of 2 days, 16 hours.

 

Running on street power, not the UPS.  Maybe it is related to the modem power supply?

 

Edited to add: change of IP address log:

 

Thu Apr 14 09:40:01 UTC 2022
Fri Apr 15 09:40:01 UTC 2022
Sat Apr 16 09:40:01 UTC 2022

 

Gah.  Can't find an easy monospace option.


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