Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


scobb

32 posts

Geek
+1 received by user: 5


#306083 27-Jun-2023 07:14
Send private message

After a long period of stability, my SSM2 has randomly restarted at least 5 times in the last 24 hours.

I’m on firmware 2.01.16 build02-20230317

Nothing has changed in my environment.

Anyone else experiencing this?

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

scobb

32 posts

Geek
+1 received by user: 5


  #3095434 27-Jun-2023 15:17
Send private message

Hi, yes, I saw that when searching Geekzone earlier to see if I was alone in my experience.

 

Long story short, the router randomly restarted multiple further times this morning, so a call to the Spark helpdesk resulted in them agreeing to swap out my SM2 and replace it with a SM3 at no cost even though it was technically outside of warranty.  I collected the SM3 from my local Spark shop and had it up and running by lunchtime.  It's been alive for 4 hours and so far, so good :-).  I received excellent support from Spark, both via the helpdesk CSR and also from a member of this forum who is a Spark employee, who reached out to me privately.  Kudos to Spark for coming to the party professionally and quickly.


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.