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scobb

32 posts

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#306083 27-Jun-2023 07:14
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After a long period of stability, my SSM2 has randomly restarted at least 5 times in the last 24 hours.

I’m on firmware 2.01.16 build02-20230317

Nothing has changed in my environment.

Anyone else experiencing this?

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RunningMan
9186 posts

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  #3095433 27-Jun-2023 15:02
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scobb

32 posts

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+1 received by user: 5


  #3095434 27-Jun-2023 15:17
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Hi, yes, I saw that when searching Geekzone earlier to see if I was alone in my experience.

 

Long story short, the router randomly restarted multiple further times this morning, so a call to the Spark helpdesk resulted in them agreeing to swap out my SM2 and replace it with a SM3 at no cost even though it was technically outside of warranty.  I collected the SM3 from my local Spark shop and had it up and running by lunchtime.  It's been alive for 4 hours and so far, so good :-).  I received excellent support from Spark, both via the helpdesk CSR and also from a member of this forum who is a Spark employee, who reached out to me privately.  Kudos to Spark for coming to the party professionally and quickly.


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