After a long period of stability, my SSM2 has randomly restarted at least 5 times in the last 24 hours.
I’m on firmware 2.01.16 build02-20230317
Nothing has changed in my environment.
Anyone else experiencing this?
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Seen the other thread? https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=295566
Hi, yes, I saw that when searching Geekzone earlier to see if I was alone in my experience.
Long story short, the router randomly restarted multiple further times this morning, so a call to the Spark helpdesk resulted in them agreeing to swap out my SM2 and replace it with a SM3 at no cost even though it was technically outside of warranty. I collected the SM3 from my local Spark shop and had it up and running by lunchtime. It's been alive for 4 hours and so far, so good :-). I received excellent support from Spark, both via the helpdesk CSR and also from a member of this forum who is a Spark employee, who reached out to me privately. Kudos to Spark for coming to the party professionally and quickly.
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