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allstarnz

1719 posts

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#309425 18-Oct-2023 10:52
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I live overseas right now and may not be back in NZ again for another 12ish months or more. 

 

When I was last home I converted my preaid Spark SIM over to an eSIM (I wanted my physical SIM slot for my local provider)

 

I'm getting a new phone and want to move my SIM over to it, is there any way to wangle my eSIM onto my new phone outside of NZ?  Apparently I can't do that as "I need to have Spark signal to activate" the eSIM and I must be in NZ and go into their store to do it.  Sigh.

 

Meanwhile, I can transfer an esim from KeepGo, Airalo and a lot of other providers without even interacting with a real person.  I realise the possibility of sim-jacking etc is real, give me a break.

 

Just trying to work out all my options.


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ShaneKNZ
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Spark

  #3148777 18-Oct-2023 12:55
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hi allstarnz.

 

Spark don't support 're-usable' eSIMs like described in the post above (for good reasons). So even if you still had the QR code from your original connection - it wouldn't work on another device.

 

Due to Spark's security policy, any SIM swaps still require a physical store visit (to my knowledge). Noting you're overseas - you could try it via the Helpdesk (but they might tell you to go to a store) - or if you have someone authorised on your account in NZ, they should be able to request this in a store for you - then send you the QR code.


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