Xtra emails being rejected due to possible spam content

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra emails being rejected due to possible spam content

SuzysCrafts

7 posts

Wannabe Geek

#315752 13-Aug-2024 13:06

Hi, I am having trouble with an Xtra email account. When I reply to anyone the messages won't send and I get an error.

Message could not be sent to the following recipients: [recipient] (554 - 554-5.7.1 Message rejected due to possible spam content
554 [66BAAE74-A4D5056A@mta2303.omr]
)

I am sending from Sparks own webmail where I login to Xtra mail. I have looked at all my settings but I don't know where to go beyond that. Spark seems to be of no help whatsoever.

Please reply in laymans terms as I don't really have an understanding of all this tech stuff. I looked at another forum about a similar problem and couldn't understand the responses. Sorry to be dumb.

I did try to follow instructions about checking DMARC but my email would not send an email for the system to check.

Thank you for any suggestions or help. This email address is used for a shop and it is so important that we can respond to people.

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kirwansafesurfer

3 posts

Wannabe Geek

#3271085 13-Aug-2024 13:42

I suspect that this is because Spark haven't set up an anti-spam system called DKIM (on what's called their DNS records for their the Xtra email domain). You can see this by entering the domain "xtra.co.nz" into EasyDMARC's scanner (https://easydmarc.com/), and therefore emails are being rejected as possible spam. I called the Spark help line, and I received an automated message that the Spark team is aware of Xtra issues and are currently investigating. I had to resolve the same kind of issue for a tech support client recently, becuase Google now requires these systems to stop the spread of spam. I think it's to do with this: https://www.darkreading.com/cybersecurity-operations/google-yahoo-push-dmarc-forcing-companies-to-catch-up

kirwansafesurfer

3 posts

Wannabe Geek

#3271090 13-Aug-2024 13:49

If that's correct, it'll be fixed for everyone automatically once they've installed that system into their DNS records. It happens pretty quickly, so a rough estimate from my experience would be hopefully within the next 24–48 hours. It only affects outbound (that is, sending) email from an Xtra address.