Telecom Home Phone and Broadband Packages

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Home Phone and Broadband Packages

mattwnz

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#110686 14-Oct-2012 21:04

I signed up to a total home broadband package - think it was he 120Gb total home, about 4 months ago. I saw an advert on TV tonight saying that their new plans now have free weekend calling, which I don't think my old plan had. I have gone onto their website and can see the new plans. But I am not sure if we are automatically upgraded to this new plan. It appears the new version of the plan I am on and paying,now comes with 150GB of data per month. Does anyone know if this is correct. I can't see any mention of the old plans, so I can only assume that all their existing customers are automatically shifted onto these new plans. Just a pity they haven't communicated this upgrade to their current customers.

HotDogBreath

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#701163 14-Oct-2012 21:32

Greetings,

You won't be shifted to the new plans automatically. Unlike the last time where Telecom just up'ed the data caps for all plans, the new plans are just that, new. So you will have to choose a plan to move to.

In regards to mobile calling, this is the first time that they have offered unlimited calling to any Telecom mobile (on weekends) as part of the package as opposed to the $6 my favourite options.

On their website there is an option to custom build the plan with or without the mobile calling. Also, 0.5TB looks very interesting.

Hope this helps.

yourturn

2 posts

Wannabe Geek

#701164 14-Oct-2012 21:35

I have been with Telecom for over 12 months and it is that time of year where I will review whether I stay with Telecom or go with another provider. Any thoughts on who are the best?

NonprayingMantis

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#701181 14-Oct-2012 22:59

mattwnz: I signed up to a total home broadband package - think it was he 120Gb total home, about 4 months ago. I saw an advert on TV tonight saying that their new plans now have free weekend calling, which I don't think my old plan had. I have gone onto their website and can see the new plans. But I am not sure if we are automatically upgraded to this new plan. It appears the new version of the plan I am on and paying,now comes with 150GB of data per month. Does anyone know if this is correct. I can't see any mention of the old plans, so I can only assume that all their existing customers are automatically shifted onto these new plans. Just a pity they haven't communicated this upgrade to their current customers.

you won't be automatically switched because the plans are not better in every way. National calling is more expensive for example.
But you are totally free to switch to whatever plan you like.

mattwnz

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#701182 14-Oct-2012 23:14

NonprayingMantis: you won't be automatically switched because the plans are not better in every way. National calling is more expensive for example.
But you are totally free to switch to whatever plan you like.

Thanks. The problem is though that telecom no longer display the old plans (not that I can see anyway). So I can see the plan I am currently on and it's features, so I can't actually compare what I am currently getting vs the new plan. Although looking at my bill the new plans are $8 more than I am currently paying, and the cost difference probably isn't worth it as I don't need the extra 30GB of data, and I don't call that much from the phone line. But unlimited mobile calls during the weekend is an interesting and competitive addon. As I am on a 12 month contract they may not let me change until that is up anyway.

NonprayingMantis

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#701186 14-Oct-2012 23:34

mattwnz:
NonprayingMantis: you won't be automatically switched because the plans are not better in every way. National calling is more expensive for example.
But you are totally free to switch to whatever plan you like.

Thanks. The problem is though that telecom no longer display the old plans (not that I can see anyway). So I can see the plan I am currently on and it's features, so I can't actually compare what I am currently getting vs the new plan. Although looking at my bill the new plans are $8 more than I am currently paying, and the cost difference probably isn't worth it as I don't need the extra 30GB of data, and I don't call that much from the phone line. But unlimited mobile calls during the weekend is an interesting and competitive addon. As I am on a 12 month contract they may not let me change until that is up anyway.

You can still change plan of you are contract. Best thing to do would be to phone them up and get them to explain the new plans and how it differed from your current one.

tdgeek

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#701190 14-Oct-2012 23:44

A key difference is that the old plans had fixed options. Total Home Lite at 30Gb also included free calling to a landline or Telecom mobile. Total Home had free national calling. There were options that allow you to add calling options also. The new plans are simpler, in that there are just four data options, 5GB, 50GB, 150GB, 500GB. Plus, you can mix and match the new calling options, and there are more. Mobile, landline, weekend, fulltime.

If you are on Total Home Broadband 120GB, that includes the landline and 120GB. There are no free calling options included.

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JohnnyDrama

30 posts

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#701243 15-Oct-2012 09:08

Here's the page for their retired plans

http://www.telecom.co.nz/packages/packages/existingcustomer/viewretiredplans/

Yyrael

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#701785 15-Oct-2012 21:00

mattwnz: I signed up to a total home broadband package - think it was he 120Gb total home, about 4 months ago. I saw an advert on TV tonight saying that their new plans now have free weekend calling, which I don't think my old plan had. I have gone onto their website and can see the new plans. But I am not sure if we are automatically upgraded to this new plan. It appears the new version of the plan I am on and paying,now comes with 150GB of data per month. Does anyone know if this is correct. I can't see any mention of the old plans, so I can only assume that all their existing customers are automatically shifted onto these new plans. Just a pity they haven't communicated this upgrade to their current customers.

There have been bill slips going out and advertising to try and make existing customers aware but as has been said you aren't changed automatically mostly because of the changes to call plan options.

If you were on the 120 GB Total Home Broadband plan and want to change to the 150 GB Home Package the only change you will experience is a change in toll calling rates,
Landlines will go from $0.18 p/min with a $2.50 cap for 2 hours to $0.24 p/min with a $3.00 cap for 2 hours.
Mobiles will drop from $0.39 for telecom mobiles and $0.48 for other network mobiles to a flat $0.39 p/min and now also have a $3.00 cap per 2 hours

Cost per month will go from $105 to $99 for Auckland, Wellington and Christchurch or $115 to $109 in the rest of NZ

Lastly be aware if you swap there is no going back =]

HotDogBreath: Greetings,

You won't be shifted to the new plans automatically. Unlike the last time where Telecom just up'ed the data caps for all plans, the new plans are just that, new. So you will have to choose a plan to move to.

In regards to mobile calling, this is the first time that they have offered unlimited calling to any Telecom mobile (on weekends) as part of the package as opposed to the $6 my favourite options.

On their website there is an option to custom build the plan with or without the mobile calling. Also, 0.5TB looks very interesting.

Hope this helps.

Only thing I just wanted to point out here is just that weekend national and mobile calling for $14 per month is any network, not just Telecom. Favourites however remain Telecom only.

Hope this helps ^_^

Quick Edit: As has been said you are able to change plan up to once per month within a contract. Contracts apply to having the broadband not the plan it is on

Batman

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#701823 15-Oct-2012 22:20

a poster with nearly posts is banned? wow

anyway, i am on the old plan under contract, and they have moved me to a new plan no questions asked :)

Batman

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#701824 15-Oct-2012 22:20

a pity they won't match two degrees' mobile plans nor give me a free prepay sim :(

mattwnz

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#701826 15-Oct-2012 22:24

Yyrael:n

Thanks for explaining the cost differences. That is a lot more helpful than the telecom website, regarding the call cost differences.

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plambrechtsen

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#702045 16-Oct-2012 13:09

joker97: a pity they won't match two degrees' mobile plans nor give me a free prepay sim :(

You can get a sim for $5... That's like less than a coffee in Auckland :)

Plus you can get a free sim if you sign onto a Smart OneBill against your account.

eXDee

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#702085 16-Oct-2012 14:42

I'll offer any contributing geekzone user (read: not just a random) a free telecom prepay sim. If you wanted to throw a coin to cover the stamp that's fine too.

Just give me time to call up and get it a new number and take it to the post shop.

Edit: oh and if the implication wasn't there, I have many