Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

Topic # 112102 26-Nov-2012 16:20
Send private message

First of all, this isn't a rant or complaint, I knowingly used my phone (Samsung Galaxy S III) for mobile data overseas.

I was in Hawaii for a week, and my account was set to the default cap of $150, so that as soon as I reached $150 in roaming charges, data roaming would be automatically switched off.

I arrived in Hawaii on a Friday, then in the rental car used a bit of Google Maps, then over the course of the next few days a bit of Facebook, WhatsApp, stuff like that. Dropbox and Google Play were set to upload/download things over wi-fi only. Basically I used it sparingly, no YouTube, taking pics and emailing them, etc.

My data roaming was stopped on the Thursday, which I thought was pretty good considering how much driving we'd done and so on. I only had two days left there and had no more need for Google Maps or anything, but still wanted to use WhatsApp, so I overrode the limit so I could continue to roam.

Three days later when I'm back in NZ my roaming bill has shot up to $460 versus the $150 it was when it was disabled.

Do carriers overseas take a while to send the charges back home? Because that's the only reason I can think of as to why it went up by so much. I hardly used the phone at all after I had roaming turned back on, so I just wonder if during those first days only some usage was being billed then at some point it all caught up and evened out.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
13224 posts

Uber Geek
+1 received by user: 1560


  Reply # 723144 26-Nov-2012 16:23
Send private message


You should look at all the apps that are downloading stuff in the background, even those you think aren't using any data.



1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 723147 26-Nov-2012 16:27
Send private message

Yeah I did that using the Data Usage feature and there was nothing that would indicate an app had been downloading anything I wasn't aware of.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

 
 
 
 


1874 posts

Uber Geek
+1 received by user: 83

Trusted

  Reply # 723151 26-Nov-2012 16:33
Send private message

Same thing happened to me 2 years ago when i roamed in Aus on vodafone. I was checking my balance daily and the day i left it said i had used ~$250, however once home and a couple of days later i find out the actual bill was almost double that.

It seems that it does indeed take a couple of days for the actual usage to come through (this was my experience then, it may have since changed and maybe completely different with telecom)

13224 posts

Uber Geek
+1 received by user: 1560


  Reply # 723167 26-Nov-2012 16:54
Send private message

I thought they now had a bill shock system http://www.vodafone.co.nz/data-angel-overseas/

IT Professional
1703 posts

Uber Geek
+1 received by user: 166

Trusted
Subscriber

  Reply # 723174 26-Nov-2012 17:00
Send private message

To me, there is always a delay in overseas charges - so it is very much user beware.

Do the terms and conditions of the cap mention anything about this situation?

2635 posts

Uber Geek
+1 received by user: 493


  Reply # 723176 26-Nov-2012 17:01
Send private message

According to this 
http://www.telecomroaming.co.nz/media/content/document/roaming_zones.pdf

You are paying $8/MB to roam in the US, so your $150 cap got hit once you used just under 20MB, 
there remainder would have been for about an additional 40MB for a total of about 60MB.

fairly easy to blow such a small amount of data





1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 723181 26-Nov-2012 17:12
Send private message

No that's not right. The first 12.5MB are charged at $8/MB, the remaining 87.5MB are free, then after that $100 is hit you are charged at $8/MB until you hit $150 then it's automatically switched off either until you tell them to unblock it or your next billing month starts.

http://www.telecomroaming.co.nz/promotion/

This 'deal' is applied automatically, you don't have to sign up to it or anything.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

IT Professional
1703 posts

Uber Geek
+1 received by user: 166

Trusted
Subscriber

  Reply # 723185 26-Nov-2012 17:20
Send private message

corksta: No that's not right. The first 12.5MB are charged at $8/MB, the remaining 87.5MB are free, then after that $100 is hit you are charged at $8/MB until you hit $150 then it's automatically switched off either until you tell them to unblock it or your next billing month starts.

http://www.telecomroaming.co.nz/promotion/

This 'deal' is applied automatically, you don't have to sign up to it or anything.


I suspect you have to buy that pack in advance. Certainly have to with 2degrees.

Nope - as the OP points out, they are applied automatically

Very strange



1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 723187 26-Nov-2012 17:22
Send private message

No you don't, it's applied automatically.

From the T&Cs of that deal:

- Roaming data rate cap is applied to all consumer, and business accounts (excluding Gen-i managed accounts) automatically.

- If you travel to one of the three destinations covered under the roaming data cap and use data, you automatically receive the new pricing.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)



1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 723189 26-Nov-2012 17:26
Send private message

Further down it says:

- We cannot guarantee the accuracy of usage data alerts or when they will be received by you.

So clearly I got an alert at $150 but maybe I'd already actually used more than that by then and the correct amount used hadn't been received by Telecom yet.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

83 posts

Master Geek
+1 received by user: 3


  Reply # 723318 26-Nov-2012 23:25
Send private message

Have you talked to the helpdesk about it?

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 723371 27-Nov-2012 07:39
Send private message

AndrewMac: Have you talked to the helpdesk about it?


To me that is the best and only way for resolution.

What has the roaming helpdesk said about this issue?

As it sounds and reads to me you have done a fair amount of research into the T&C's.. but not actually rung up to speak with anyone to get them to check whats going on.

912 posts

Ultimate Geek
+1 received by user: 69


  Reply # 723390 27-Nov-2012 08:34
Send private message

How did you override the $150 cap? Did you ring someone?



1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 723535 27-Nov-2012 11:34
Send private message

plambrechtsen:
AndrewMac: Have you talked to the helpdesk about it?


To me that is the best and only way for resolution.

What has the roaming helpdesk said about this issue?

As it sounds and reads to me you have done a fair amount of research into the T&C's.. but not actually rung up to speak with anyone to get them to check whats going on.


Not yet I haven't, just wanted to throw it out here first to see what others thought or if it was normal.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)



1997 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 723538 27-Nov-2012 11:35
Send private message

riahon: How did you override the $150 cap? Did you ring someone?


In the text they send you to say "you're done", they provide a link to go to a site where you can remove the limit or set it to a higher one than the default $150.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.