Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




23 posts

Geek


#113897 31-Jan-2013 12:22
Send private message

Okay. So I'm so over this problem, it's incredibly annoying, and I've spent 4 hours this morning trying to get  it working. It's insanely weird. I have the router from telecom, Thomson TG585 v8, that works on start up with no problem EVERY single time. On the other hand, I have a Netgear N300 which is near new, I much prefer this one over the Thomson for personal reasons, and that is a luck of the draw, sometimes it works, and when it does, it can work for up to 3 days or a week, or some days it disconnects a few times a week, the internet light turns red which to my knowledge is a authentication problem. It takes hours upon hours of restarts to finally get it to authenticate. What doesn't make sense to me is the fact that the settings on both of the routers are identical. I don't see the settings being wrong if it works the majority of the time. 

No offense to telecom, but they have been incredibly useless in this situation. I've called at least 25 times about this. Same answer all the time, please restart your router, call netgear, etc. Technician even came around, nothing.

I don't know what to do about it. The authentication is right.

user@xtrabb.co.nz
abc123

I'm desperate for help guys. All help is incredibly appreciated. This has caused me a great amount of stress. 

I'll provide any settings screenshots necessary.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
BDFL - Memuneh
67087 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #753793 31-Jan-2013 12:32
Send private message

Make sure the NETGEAR is running the latest firmware.

Make sure you have a master filter.

Post your modem stats for others to comment.






23 posts

Geek


  #753794 31-Jan-2013 12:34
Send private message

freitasm: Make sure the NETGEAR is running the latest firmware.

Make sure you have a master filter.

Post your modem stats for others to comment.
What exactly do you mean by stats?

Also, I don't think a master filter is necessary considering the modem the only connected line in the entire house.  Also, it's running the latest firmware, 100% sure.

 
 
 
 


5929 posts

Uber Geek


  #753795 31-Jan-2013 12:36
Send private message

Sounds like the Netgear modem is faulty. Have you followed the advice given to you 25 times and called Netgear? If so, what did they say?



23 posts

Geek


  #753796 31-Jan-2013 12:38
Send private message

RunningMan: Sounds like the Netgear modem is faulty. Have you followed the advice given to you 25 times and called Netgear? If so, what did they say?


Also did this with 2 other dlink modems previously. Telecom didn't give me any advice besides run a line test over the period of 24 hours. They said everything is fine.

I doubt 3 modems in a row with a faulty authentication.

5929 posts

Uber Geek


  #753800 31-Jan-2013 12:43
Send private message

Natha:
Also did this with 2 other dlink modems previously.


Ahh, that makes a difference, probably should have mentioned it earlier.

Does the Netgear have a log you can check for an error message when the connection drops?

Also, if you can post the DSL line stats (attenuation, sync rate, noise margin etc.) that would be useful.



23 posts

Geek


  #753802 31-Jan-2013 12:44
Send private message

RunningMan:
Natha:
Also did this with 2 other dlink modems previously.


Ahh, that makes a difference, probably should have mentioned it earlier.

Does the Netgear have a log you can check for an error message when the connection drops?

Also, if you can post the DSL line stats (attenuation, sync rate, noise margin etc.) that would be useful.


I could be wrong but I think you mean these:

VC-MUX
0
100
Type: Auto (You can select ADSL2+ etc).

5929 posts

Uber Geek


  #753809 31-Jan-2013 12:53
Send private message

No, not quite. There should be a status page that lists the line stats mentioned above.

 
 
 
 


28951 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #753818 31-Jan-2013 12:58
Send private message

Unless you're on a very old Telecom plan you don't need user details. Authentication is port based.

5929 posts

Uber Geek


  #753835 31-Jan-2013 13:09
Send private message

A couple of other things to try-

1) You mentioned this may happen a couple of times a week (or thereabouts), but prefer to use the Netgear. If the Thompson connects every time, will it also go for a week or more without a problem?

2) If you have the problem and immediately connect the Thompson instead, will that connect immediately? If so, does reverting to the Netgear straight away fail or not?

Also, what is the exact model number of your Netgear device?

5929 posts

Uber Geek


  #753837 31-Jan-2013 13:10
Send private message

sbiddle: Unless you're on a very old Telecom plan you don't need user details. Authentication is port based.


I'm picking that it is not an authentication issue at all (especially given the generic authentication details working in the Thompson suggest port based is active), but something causing the DSL connection to drop...

1948 posts

Uber Geek
Inactive user


  #753843 31-Jan-2013 13:13
Send private message

Feel free to email me pl at telecom dot co dot nz with your home line number and I can run a line test.  At which point I would most likely say you need to get a master filter installed.  And unplugging everything else in your house does not resolve internal wiring issues where a master filter is required.

If you're happy to I can post it here showing where the issue is at.

In regards to your NetGear... I would say it's pretty typical that if you don't have problems with the Telecom supplied modem and you DO have problems with your own modem.. Then the problem is in your modem.  And I would follow the advice everyone else here has given you and contact NetGear for a firmware upgrade, or perhaps the modem(s) are just busted?

The standard parameters are "user@xtrabb.co.nz" and password of "password".  However as Steve said that it doesn't matter these days what you enter in if you are on a newer connection.  Which I can also check if you're on the old or new network via the line test.



23 posts

Geek


  #753847 31-Jan-2013 13:15
Send private message

RunningMan: No, not quite. There should be a status page that lists the line stats mentioned above.





There mate. 

5929 posts

Uber Geek


  #753850 31-Jan-2013 13:18
Send private message

Yep, that's part of it. Should also have attenuation and noise margin figures listed somewhere.



23 posts

Geek


  #753853 31-Jan-2013 13:22
Send private message

Idk. I'm pretty much stuck.

Thomson cuts out all the time on wireless,

And Netgear works when it wants to and when it does, works perfectly.

5929 posts

Uber Geek


  #753854 31-Jan-2013 13:23
Send private message

This looks like the second internet issue you've noted in the last couple of days.

In this thread, plambrechtsen at Telecom asked you to send through details so he could arrange a comprehensive line test? Have you done this?


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.