Retired Mod
Trusted
Last couple of weeks, my DSL has been pretty shocking, with me getting national speeds under 600kbps most times day and night. I also get frequent disconnections altogether of not just my internet connection, but the actual DSL signal on the line.
After thinking it was my DLINK router, which got even more dodgy when my g/f fried it (50 odd volts onto the ethernet port), I replaced modem - same problem.
Phoned Xtra cust care tonight - spoke to some lady who took ALL my details including the problem, THEN said "I put you through to technical" (I had already pushed the stupid button for technical support!!!). Then my call was answered, but she didnt pass any details on to the guy, not even my name. Ugh.
He tested my line, it came up fine, and he reset the port (or something) - a restart of the connection from remote anyway. That didnt help, and he could see the frequent disconnections happening. He has given me a case number, and escalated the problem to the "Advanced broadband team" or something. He was really nice and knowledgeable, and said that several things may be tried, with the last option being a tech coming out to physically check/reset/change things.
Good service in the end, after a long hold time. Lets see how long it takes to get resolved. My DSL signal is dropping sometimes as often as 2 minutes apart, sometimes not for 12 hours.
Note that this is a total drop in the ADSL signal reaching the modem (the DSL light goes out for minutes at a time), not just a blip in the internet connection with the ISP itself.
Im attached to the Hastings exchange, in the Mahora/Mayfair area.
Anyone else had trouble?
