Porting landline number away from Telecom

Forums › Spark New Zealand (including Skinny and BigPipe) › Porting landline number away from Telecom

dasimpsonsrule

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#119098 20-May-2013 15:46

We are moving house soon, and would like to keep our landline number. However, Telecom doesn't support keeping your number on a different exchange without using the forwarding service. So the idea is to port the number to a VoIP provider. My question is; what happens once the number is ported? Does Telecom assign a new number to the line, or do they just cancel it. What would be the proper method to use in this situation. Thanks

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#822506 20-May-2013 16:01

Check out home phome wireless from Vodafone port landline number over use it anywhere in that LICA

Telecom would close the account after port out

ubergeeknz

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#822507 20-May-2013 16:03

Generally they cancel it. If you get service with almost any other provider you can simply take it with you when you move, at least within the LICA (local calling area).

coffeebaron

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#822509 20-May-2013 16:15

Order the number port for the day you move. This should collapse phone & broadband service at the old address on that day.

Independent of that, order a naked DSL service for new address.

If you need help, I do many of these for customer moving to WorldxChange and can manage the whole process for you.

Cheers
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#822511 20-May-2013 16:19

When you port the number to a VOIP provider, Telecom will close the account and any services attached to it (eg your current broadband) will be disconnected.

You will probably be in for a small amount of internet downtime.

Lurking ...

dasimpsonsrule

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#822553 20-May-2013 17:29

Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

chevrolux

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#822563 20-May-2013 17:54

You can't port a faxability 'as it is'. It needs to be made an individual line or customer link number before it gets ported. Sometimes this happens automatically when you place a port request. Others you need to contact Telecom and get it as a customer link.

There is never really a need for down time either. Haven't done one yet where there was down time. There is about a 2-3 hour delay between calls coming in on the PSTN and the time when the number gets pre-provisioned with your provider. But calls will keep coming in on the PSTN until the routing gets updated.

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coffeebaron

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#822564 20-May-2013 17:54

dasimpsonsrule: Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

What exactly are you trying to achieve? Porting away a faxability number is not an issue either, this however won't colapse your current service; but then I'm not sure if you are actually wanting to do this?

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dasimpsonsrule

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#822596 20-May-2013 18:02

coffeebaron:
dasimpsonsrule: Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

What exactly are you trying to achieve? Porting away a faxability number is not an issue either, this however won't colapse your current service; but then I'm not sure if you are actually wanting to do this?

I would just like some options. Not really looking to change provider at this stage, so would just have a new number at the new house, along with the old number setup with a voip system. Keeping the number isn't that critical, but if it is possible to do it without much hassle then it would be good to.

coffeebaron

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#822597 20-May-2013 18:07

dasimpsonsrule:
coffeebaron:
dasimpsonsrule: Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

What exactly are you trying to achieve? Porting away a faxability number is not an issue either, this however won't colapse your current service; but then I'm not sure if you are actually wanting to do this?

I would just like some options. Not really looking to change provider at this stage, so would just have a new number at the new house, along with the old number setup with a voip system. Keeping the number isn't that critical, but if it is possible to do it without much hassle then it would be good to.

Ok, easy then. Which number were you wanting to keep: the faxability or the primary number or both?

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dasimpsonsrule

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#822601 20-May-2013 18:18

coffeebaron:
dasimpsonsrule:
coffeebaron:
dasimpsonsrule: Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

What exactly are you trying to achieve? Porting away a faxability number is not an issue either, this however won't colapse your current service; but then I'm not sure if you are actually wanting to do this?

I would just like some options. Not really looking to change provider at this stage, so would just have a new number at the new house, along with the old number setup with a voip system. Keeping the number isn't that critical, but if it is possible to do it without much hassle then it would be good to.

Ok, easy then. Which number were you wanting to keep: the faxability or the primary number or both?

Primary. I only asked about faxability if it would be easier to swap the numbers, then do the port, so that they wouldn't simply cancel everything

sbiddle

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#822603 20-May-2013 18:21

It's probably best to explain what you're actually trying to achieve, and people can then offer you he best solution.

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coffeebaron

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#822629 20-May-2013 19:41

dasimpsonsrule:
coffeebaron:
dasimpsonsrule:
coffeebaron:
dasimpsonsrule: Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

What exactly are you trying to achieve? Porting away a faxability number is not an issue either, this however won't colapse your current service; but then I'm not sure if you are actually wanting to do this?

I would just like some options. Not really looking to change provider at this stage, so would just have a new number at the new house, along with the old number setup with a voip system. Keeping the number isn't that critical, but if it is possible to do it without much hassle then it would be good to.

Ok, easy then. Which number were you wanting to keep: the faxability or the primary number or both?

Primary. I only asked about faxability if it would be easier to swap the numbers, then do the port, so that they wouldn't simply cancel everything

Are you not planning to cancel when you move?

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dasimpsonsrule

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#823824 22-May-2013 21:47

coffeebaron:
dasimpsonsrule:
coffeebaron:
dasimpsonsrule:
coffeebaron:
dasimpsonsrule: Alright, I thought that might be the case.
What if I was to port a faxability number away? cancel phone and internet or just disable the service?

What exactly are you trying to achieve? Porting away a faxability number is not an issue either, this however won't colapse your current service; but then I'm not sure if you are actually wanting to do this?

I would just like some options. Not really looking to change provider at this stage, so would just have a new number at the new house, along with the old number setup with a voip system. Keeping the number isn't that critical, but if it is possible to do it without much hassle then it would be good to.

Ok, easy then. Which number were you wanting to keep: the faxability or the primary number or both?

Primary. I only asked about faxability if it would be easier to swap the numbers, then do the port, so that they wouldn't simply cancel everything

Are you not planning to cancel when you move?

I was planning to use telecom's change of address form on their website, so that the connection would just be swapped between places

sbiddle: It's probably best to explain what you're actually trying to achieve, and people can then offer you he best solution.

I'm trying to get telecom to swap my connection to a different house, on a different exchange, while keeping the old number for a while

sbiddle

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#823911 23-May-2013 05:55

dasimpsonsrule: I'm trying to get telecom to swap my connection to a different house, on a different exchange, while keeping the old number for a while

It's not possible to reassign a number to a different NEAX exchange.

If you want the number to work you simply need to ask for a Customer Link (and pay the appropiate monthly fee for it).

If you disconnect the POTS line in your situation you will lose your broadband as Telecom don't offer a naked service. You would need to firstly request a number change, and reassign the current number to a customerlink if you wanted to stay on POTS and do the same if you want to move to VoIP, but lodge the port after you have the number assigned as a Customerlink as a number has to be active to be ported.

Dulouz

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#823916 23-May-2013 06:29

sbiddle:If you want the number to work you simply need to ask for a Customer Link (and pay the appropiate monthly fee for it).

Which costs just $23.00 a month.

Amanon

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