Why does Telecom Mobile have nothing similar to Vodafones BestMate?

Forums › Spark New Zealand (including Skinny and BigPipe) › Why does Telecom Mobile have nothing similar to Vodafones BestMate?

simon14

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#12067 26-Feb-2007 17:38

Just wodnering why they don't.....

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#62013 26-Feb-2007 17:43

Why should Telecom (or Vodafone) directly copy a promotion or pricing plan just because the other network has it? I don't see Hell Pizza offering $5.95 large pizzas just because Dominos do.

Great businesses do well by being innovative, not by being followers. It's a basic rule of marketing.

simon14

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#62014 26-Feb-2007 17:47

sbiddle:
Why should Telecom (or Vodafone) directly copy a promotion or pricing plan just because the other network has it? I don't see Hell Pizza offering $5.95 large pizzas just because Dominos do.

Great businesses do well by being innovative, not by being followers. It's a basic rule of marketing.

HAHA, Teleocm are always copying Vodafone promotions, wouldn't consider Telecom NZ a great company at all.

I don't mean copy it exactly, but they could have something to compete.

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#62015 26-Feb-2007 17:50

I'm not saying that either Telecom or Vodafone are great companies. All I'm saying is that there is more to business than being a follower and copying what the competition offers. Imagine if every business did that.

simon14

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#62019 26-Feb-2007 18:27

And i'm saying Telecom usually follow Vodafone anyway so why not here?

Take the 3 minute hour for example, now that was a direct copy of Vodafones 2 hours for $2.

bradstewart

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#62023 26-Feb-2007 18:33

No... Telecom offer 3 hours... How is that a direct copy of 2 hours?

Telecom innvoated with $10 text and Flexi is much better than You Choose

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#62029 26-Feb-2007 19:10

Telecom does have Freedom which allows for calling to and from a certain landline... which unlike bestmate is not restricted to prepaid customers.

Take the 3 minute hour for example, now that was a direct copy of Vodafones 2 hours for $2.

Didn't vodafone only offer the $2 for 2 hours after releasing Supaprepaid? I know that the 3 minute hour came out around about the same time as the 'Let yourself go promo' though...

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simon14

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#62042 26-Feb-2007 21:02

bradstewart: No... Telecom offer 3 hours... How is that a direct copy of 2 hours?

Telecom innvoated with $10 text and Flexi is much better than You Choose

Ahh.. no, Telecom offer 1 hour, not 3 hours.

Flexi isn't better than Choose plans.

simon14

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#62043 26-Feb-2007 21:04

cokemaster: Telecom does have Freedom which allows for calling to and from a certain landline... which unlike bestmate is not restricted to prepaid customers.

Take the 3 minute hour for example, now that was a direct copy of Vodafones 2 hours for $2.
Didn't vodafone only offer the $2 for 2 hours after releasing Supaprepaid? I know that the 3 minute hour came out around about the same time as the 'Let yourself go promo' though...

Vodafone also offer the same offer as Freedom on Telecom.

Vodafone own ihug and ihug offer Talk 0, lets you call any 021 mobile as much as you like for $10 a month.

$2 for 2 hours was originally bought out late 2005 and was available for both PrePay and On Account customers. Since then it was dropped and reintroduced to Supa PrePay only.

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#62045 26-Feb-2007 21:12

Flexi is better...

Choose plans punish you for exceeding your usage (ie. On Flexi Anytime minutes/ offpeak minutes get cheaper as you use more, while on Choose 20 you cost per minute increases once you exceed your nights and weekends addon for instance). Furthermore if you don't use certain components you can't just stop using them within a billing period (ie. you don't pay for $10 text if you only sent 30 sms) . You can also mix and match different services.

All I need to worry about is whether I'm hitting my $30 minimum spend... I don't need to worry about how because that changes every month (particularly with the introduction of freedom onto my account)

Vodafone also offer the same offer as Freedom on Telecom.

Vodafone own ihug and ihug offer Talk 0, lets you call any 021 mobile as mucha s you liek for $10 a month.

Ah but there lies the problem...

You must get a 'ihug landline', with 'ihug tolls' and with 'ihug broadband'. Its only one way calling to, from the landline to the mobile.

Freedom offers you the ability to call to the landline and back again.

Furthermore you loose any benefit you gain with other toll providers etc and switching back from a wholesale landline means a 'reconnection fee' of $49?.

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#62060 26-Feb-2007 21:56

cokemaster: Furthermore you loose any benefit you gain with other toll providers etc and switching back from a wholesale landline means a 'reconnection fee' of $49?.

A couple of issues here:

1) You don't necessarily "lose any benefit you gain with other toll providers etc".

Show me any Telecom plan which can match the VFX / iTalk national toll rates of 5c per minute to any NZ landline.

Also, show me any Telecom plan which can match the VFX / iTalk rate of 30c per minute to any NZ mobile, regardless of network.

2) I couldn't believe it when Telecom wanted to charge me $49 to reconnect after having leased my line through TelstraClear!

What an absurd piece of marketing policy! Show me any other toll provider who charges prospective customers a $49 joining fee. The line was already connected, there was no need to reconnect it at all.

The farcical nature of this policy was exposed a couple of weeks back when I asked Telecom the same question regarding bringing a business line back from TelstraClear. NO, I was assured, there is NO reconnection fee. Yet they try to sting Residential Customers in exactly the same situation for a $49 reconnection fee.

I didn't go for Telecom's offer though because they wanted to charge me $58.42+GST for a business line instead of the $39.95+GST TelstraClear are charging me. Yet TCL rent the exact same line from Telecom and still manage to make a small amount of money while charging me $18.47+GST less! How does that work???

Someone in Telecom's marketing group needs to take a long hard look at their Toll Charges and Business Line Rentals because they are WAY out of step with the market, and once number portability arrives in 32 days, people are going to vote with their feet, BIG TIME!

simon14

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#62062 26-Feb-2007 22:01

cokemaster: Flexi is better...

Choose plans punish you for exceeding your usage (ie. On Flexi Anytime minutes/ offpeak minutes get cheaper as you use more, while on Choose 20 you cost per minute increases once you exceed your nights and weekends addon for instance). Furthermore if you don't use certain components you can't just stop using them within a billing period (ie. you don't pay for $10 text if you only sent 30 sms) . You can also mix and match different services.

All I need to worry about is whether I'm hitting my $30 minimum spend... I don't need to worry about how because that changes every month (particularly with the introduction of freedom onto my account)

Vodafone also offer the same offer as Freedom on Telecom.

Vodafone own ihug and ihug offer Talk 0, lets you call any 021 mobile as mucha s you liek for $10 a month.

Ah but there lies the problem...
You must get a 'ihug landline', with 'ihug tolls' and with 'ihug broadband'. Its only one way calling to, from the landline to the mobile.
Freedom offers you the ability to call to the landline and back again.

Furthermore you loose any benefit you gain with other toll providers etc and switching back from a wholesale landline means a 'reconnection fee' of $49?.

AHHH, i just spent ages typing a nice reply to this message.... i then hit submit and it took me back to the forum index page without submitting my response. I hit back and lost all my text!!!

Anyway, a shorter reply is as follows.

Telecom make you have your tolls with them and your homeline in order to get freedom, so there isn't any difference there.... cant remember what else i said....

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#62064 26-Feb-2007 22:01

Grant17:

Show me any Telecom plan which can match the VFX / iTalk national toll rates of 5c per minute to any NZ landline.

Also, show me any Telecom plan which can match the VFX / iTalk rate of 30c per minute to any NZ mobile, regardless of network.

Respectfully without causing a argument over these threads - I was not referring to VOIP landline solutions. When referring to wholesale landline connections I wasn't referring to VOIP landlines which are sold from the provider itself. However in saying that - capped calling promos can potentially save a quite a bit ($2.5 for 2 hours landline calling anytime = $0.02 per minute)

I am only referring to TCL/Slingshot/Ihug landlines that are generally just resold landlines from another Telco.

The point I was trying to make is that if you switched to one of those providers for your landline (again excluding VOIP solutions), you have a bit of inflexiability to choose who your tolls are with.

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#62065 26-Feb-2007 22:06

Telecom make you have your tolls with them and your homeline in order to get freedom, so there isn't any difference there.... cant remember what else i said....

Obivously, however since your landline is still being provided by Telecom... doesn't it make more sense to keep your options open rather being locked into a certain brand of DSL, 'landline' and tolls package?

With the Telecom landline, you can have your DSL with anyone you want without penalty, turn freedom on and off if you want switch toll providers quite easily... correct me if I'm wrong but with those other retail landline packages - don't they lock you into their tolls packages / DSL packages?

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grant_k

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#62066 26-Feb-2007 22:09

simon14: AHHH, i just spent ages typing a nice reply to this message.... i then hit submit and it took me back to the forum index page without submitting my response. I hit back and lost all my text!!!

My sympathies Simon, we must have tried to post at exactly the same instant because I experienced exactly the same thing when I tried to make my post.

However... I have long been in the habit of pressing CTRL-A then CTRL-C before clicking POST, thereby saving all my hard typing to the clipboard.

I would recommend to all GZ'ers that they do the same unless they are happy to retype stuff reasonably often.

There is a bug in the software which provides these forums and we have just demonstrated it again tonight. Mauricio knows about it, but I don't imagine it would be an easy thing to fix as it's so random in nature.

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#62067 26-Feb-2007 22:11

Some browsers like Safari or Opera also save your post as well... quite useful if you need to hit the back button :)

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