When fibre was first launch there wasn't a billing component of it so anyone who chose to be on the 100/50 plan was actually getting unlimited interwebs and getting a credit to take them to the 30/10 plan price ($95 from memory but I could be wrong).
The full billing stack is now in place (I should know as I built the subscriber management and throttling stack, so blame me for why the good times ended).
So if you are on an overage plan rather than capped, you may have been charged for overage on the month.
plambrechtsen: When fibre was first launch there wasn't a billing component of it so anyone who chose to be on the 100/50 plan was actually getting unlimited interwebs and getting a credit to take them to the 30/10 plan price ($95 from memory but I could be wrong).
The full billing stack is now in place (I should know as I built the subscriber management and throttling stack, so blame me for why the good times ended).
So if you are on an overage plan rather than capped, you may have been charged for overage on the month.
Thanks for the reply.
Telecom had unilaterally changed the pricing without advising me, contravening our cost agreement for the contract period.
I had to kick a bit to get there but Telecom went back to the original call and now say that the original sales person screwed up the pricing.
Maybe, but I recall them being very clear indeed on the pricing, which uses the same figure you mention above.
Also they said I had been advised of the end of unmetered data period.
This is bollocks.
Then they discovered in fact that I hadn't been advised of it.
There is a certain culture at Telecom of expecting people to just suck it up and accept that Telecom is a big company and can play better at wasting time than most customers (probably true).
Not saying that there aren't good people working there (such as billing-stack devs, heh heh) but if one is assertive to any degree one is treated with disdain.
Anyway, we're back to the agreed pricing, and Telecom have wasted another 1-2 hours of my time.
pohutukawa: I had to kick a bit to get there but Telecom went back to the original call and now say that the original sales person screwed up the pricing.
Maybe, but I recall them being very clear indeed on the pricing, which uses the same figure you mention above.
Also they said I had been advised of the end of unmetered data period.
This is bollocks.
Then they discovered in fact that I hadn't been advised of it.
.....
I'm sorry to hear that you've had such an array of problems but I am glad to hear it's sorted.
I worked with the team when the project went live and there was a bulk mail-out of letters to all fibre customers when it first launched (back in August) which advised that the end of the unmetered billing was happening within 30 days and that the discount on your broadband was coming to an end. It's unfortunate that the letter was never sent to you.
But I am glad you are now sorted and it's just unfortunate it was such a pain to get there.
pohutukawa: I had to kick a bit to get there but Telecom went back to the original call and now say that the original sales person screwed up the pricing.
Maybe, but I recall them being very clear indeed on the pricing, which uses the same figure you mention above.
Also they said I had been advised of the end of unmetered data period.
This is bollocks.
Then they discovered in fact that I hadn't been advised of it.
.....
I'm sorry to hear that you've had such an array of problems but I am glad to hear it's sorted.
I worked with the team when the project went live and there was a bulk mail-out of letters to all fibre customers when it first launched (back in August) which advised that the end of the unmetered billing was happening within 30 days and that the discount on your broadband was coming to an end. It's unfortunate that the letter was never sent to you.
But I am glad you are now sorted and it's just unfortunate it was such a pain to get there.
Thanks.
The problems were purely cultural.
Last year while trying to get our Telecom connection going, I received the following from a Telecom CSR: ----------------------------------------------- "He won't go away!
Just one of those times that somebody should have checked the "To:" field before hitting send.
But it is an interesting insight into the acceptability of this attitude, not just by the sender, and presumably also the person the email was intended for.
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#133885 7-Nov-2013 07:38
