Telecom ADSL internet disconnections

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ice2004

29 posts

Geek

# 143803 28-Apr-2014 00:43

Im on the Telecom ADSL 500GB plan (Fiber is still not available in Swanson yet!) in the last couple of weeks the internet keeps getting disconnected constantly and my modem reconnects automatically but now its getting annoying as it keeps happening and disrupts our work.

Has anyone else experiencing the same issues?

Also I saw Telecom now offering unlimited data is it something to do with these heavy users affecting the network as how it did with Go Large (Go Slow)?

NonprayingMantis

6434 posts

Uber Geek

# 1032307 28-Apr-2014 00:55

It's probably your modem. What model do you have?

ice2004

29 posts

Geek

# 1032308 28-Apr-2014 00:57

I have two modems and they both disconnect

Sometimes the internet doesnt disconnet for a long time and then all of a sudden it starts dropping!

NonprayingMantis

6434 posts

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# 1032309 28-Apr-2014 01:00

One person supports this post

ice2004: I have two modems and they both disconnect

Sometimes the internet doesnt disconnet for a long time and then all of a sudden it starts dropping!

what models? Both free ones from Telecom, or did you buy decent ones?

ice2004

29 posts

Geek

# 1032310 28-Apr-2014 01:01

One is Dlink GT something and the other one is Vodafone Huawi the white one

hio77

'That VDSL Cat'
11557 posts

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# 1032311 28-Apr-2014 01:07

sounds like a line fault, or the modem dying. ima take a punt here and say your dlink is a 502T or a G604T, in which case the dying is more likely.

loosing DSL sync is defiantly unrelated to telecoms unlimited plan.

have you lodged a fault with telecom?

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ice2004

29 posts

Geek

# 1032312 28-Apr-2014 01:11

At moment Im using the Huawei HG556A Vodafone modem

What you mean line fault is it with Telecom?

Yeh its Dlink GT604T

Not yet I will be soon by the looks of it

hio77

'That VDSL Cat'
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# 1032313 28-Apr-2014 01:24

ice2004: At moment Im using the Huawei HG556A Vodafone modem

What you mean line fault is it with Telecom?

Yeh its Dlink GT604T

Not yet I will be soon by the looks of it

line fault, as in your physical line having a fault.

HG556A failing too, would indicate a fault over a device failure.

not sure how rurally your looking in swanson, but thoses 604Ts are pretty nice on longer lines.

try an isolation test, see if it shows an improvement and work from there.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

plambrechtsen

1948 posts

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# 1032321 28-Apr-2014 07:32

Email me "pl at telecom.co.nz" and I can do a line test... sounds like you have an internal wiring issue.

ice2004

29 posts

Geek

# 1032899 28-Apr-2014 22:44

Thank you PL I will now be switching to VDSL sometime by next week and will be getting a new modem.

Just wondering is the modem WIFI enabled from Telecom for the VDSL connection and also I will be moving from 500GB to unlimited plan so is this plan throttled and will I experience lower speeds in peak times etc...