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Forums › Spark New Zealand › Unable to access router


225 posts

Master Geek
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Topic # 147376 17-Jun-2014 17:10
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Hey,

I have the Technicolor TG587n V3. My default gateway in ipconfig is 192.168.1.254. I try to connect to it in the browser but it just times out after a minute. I have tried turning it off and on, still no success.

Also off topic but I noticed this router is now retired, any way I can get a new one, I'm guessing the Huawei HG659 is the best available.

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4963 posts

Uber Geek
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Microsoft

  Reply # 1067735 17-Jun-2014 17:13
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Can you ping it?



225 posts

Master Geek
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  Reply # 1067737 17-Jun-2014 17:18
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Sure can.

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  Reply # 1067753 17-Jun-2014 17:33
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Did it ever work? Have you rebooted the router?



225 posts

Master Geek
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  Reply # 1067755 17-Jun-2014 17:38
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Yeah I could access it when I last tried about a month ago. I need to do some port forwarding. Yeah I turned it off and on again. I was contemplating doing a hard reset back to factory settings but I don't know all of the info required to get it up and running again.

42 posts

Geek
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  Reply # 1067759 17-Jun-2014 17:46
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hard resetting should keep the setting to Telecom Internet as they are baked into the firmware of the router.

Stu

Hammered
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  Reply # 1067761 17-Jun-2014 17:49
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Absolutely. What info do you need? After a factory reset it will work as it did on day one. No username/password required as it's coded in the firmware (as mentioned above). You'll only need to set up anything you've tweaked yourself previously.



225 posts

Master Geek
+1 received by user: 7


  Reply # 1067768 17-Jun-2014 17:57
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Awesome thanks guys, I'll give that a shot!



225 posts

Master Geek
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  Reply # 1067773 17-Jun-2014 18:07
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Still no luck after reset.

Stu

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  Reply # 1067775 17-Jun-2014 18:10
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Can you try from another computer? 

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Uber Geek
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  Reply # 1067780 17-Jun-2014 18:16
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Cleared your browsing cache?

676 posts

Ultimate Geek
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Spark NZ

  Reply # 1067781 17-Jun-2014 18:16
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Firewall issue?
If not, call the helpdesk, and if they can't get into it (after the appropriate trouble shooting), they should offer you a new one.




My views are my own, and may not necessarily represent those of my employer.



225 posts

Master Geek
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  Reply # 1067782 17-Jun-2014 18:17
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Yeah I can access it from my S4. Weird, any idea why it won't let me do it on my main PC which is hard wired to the router??

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Uber Geek
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  Reply # 1067791 17-Jun-2014 18:26
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jackfry: Yeah I can access it from my S4. Weird, any idea why it won't let me do it on my main PC which is hard wired to the router??
Maybe your web browsing is through a proxy server or VPN.



225 posts

Master Geek
+1 received by user: 7


  Reply # 1067793 17-Jun-2014 18:31
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I had an automatic proxy configuration URL on my firefox browser. Turned it to no proxy but it still wont let me connect through my main PC.



225 posts

Master Geek
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  Reply # 1067824 17-Jun-2014 19:27
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Fixed, thanks guys!

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