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Topic # 148804 1-Jul-2014 13:24
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I have noticed that today xtra email has some major problems It pops up with a login box in outlook, and when I press ok, it displays the following error.   

 

Receiving reported error (0x800CCC92); Your email server rejected your login. Verify your username and password for this account in account setting. The server responded: -ERR [SYS/TEMP] (#AUTH701) Service is not available; please try again later  

 


Sometime it does work, but more often than not it will fail. Almost every day during peak times I also experience the same problem, but it has got worse today. I really wish telecom would sort these problems out. The problem is that when the popup box appears it interrupts me, and also stops outlook checking other email accounts which all work fine, it is just telecom email accounts that have the problem.

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  Reply # 1077870 1-Jul-2014 13:46
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Seems like a problem with their POP3 servers (again) as well. Keeps coming up with incorrect password popup. Can still access account via webmail.
Just another reason to migrate further away from xtra email services.




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  Reply # 1077878 1-Jul-2014 13:52
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Dingbatt: Seems like a problem with their POP3 servers (again) as well. Keeps coming up with incorrect password popup. Can still access account via webmail.
Just another reason to migrate further away from xtra email services.

 

I only use it for non essential stuff. Would never trust it for business use. Just annoying to have the popup box appearing every few minutes, and it is a problem that has been going on all year. Just today it is happening all the time. 

 
 
 
 




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  Reply # 1077881 1-Jul-2014 13:57
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I see they have now got something on their status page The problem is that this type of problem has been going on for so long so I hope they do find the proper cause of it this time.

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  Reply # 1077882 1-Jul-2014 14:00
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Where the hell is the link to their status page these days? I can't find it for the life of me since they rebuilt their site.



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  Reply # 1077883 1-Jul-2014 14:04
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Spong: Where the hell is the link to their status page these days? I can't find it for the life of me since they rebuilt their site.

 

There are some tiny little icons near the bottom of the homepage. Don't know why they don't put them at the top like most other providers.

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  Reply # 1077890 1-Jul-2014 14:10
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same problem here.. error message I get is service is not available try again later

not a password issue.. keep trying sometimes it worked but frustrating when need it to communicate or get
work related emails :)


I looked on telecoms website for status.. all I get is a message about email scammers nothing about
service problems.. when click show more status alarts takes you back to home page

some coding issues with status page huh



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  Reply # 1077892 1-Jul-2014 14:12
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kiwigeek1: same problem here.. error message I get is service is not available try again later

not a password issue.. keep trying sometimes it worked but frustrating when need it to communicate or get
work related emails :)


I looked on telecoms website for status.. all I get is a message about email scammers nothing about
service problems.. when click show more status alarts takes you back to home page

some coding issues with status page huh


They have updated that page since I originally posted, and it is now on that page. Makes you wonder why it took them so long though to update it, as the problem was occurring well before I posted about it.

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  Reply # 1077910 1-Jul-2014 14:18
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mattwnz:
Makes you wonder why it took them so long though to update it, as the problem was occurring well before I posted about it.

True. Telecom is more prompt with answering their twitter account than updating their staus page :/

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  Reply # 1077930 1-Jul-2014 14:28
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Maybe they said consider calling themselves sputter rather than spark.




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  Reply # 1077943 1-Jul-2014 14:44
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savaii:
mattwnz:
Makes you wonder why it took them so long though to update it, as the problem was occurring well before I posted about it.

True. Telecom is more prompt with answering their twitter account than updating their staus page :/


Possibly a management issue. Wonder if their twitter people are connected to the people who post status updates, as they would probably be the ones who first hear about problems.

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  Reply # 1078037 1-Jul-2014 16:07
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status page is here


its odd its not a link in my telecom page.. and have to find it on the normal homepage


https://www.telecom.co.nz/help/servicealert/broadbandservicealert/

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  Reply # 1078040 1-Jul-2014 16:09
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email status is here

https://www.telecom.co.nz/help/servicealert/emailservicealert/

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  Reply # 1078051 1-Jul-2014 16:20
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When will Telecom get it right, they're bright sparks for real

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  Reply # 1078104 1-Jul-2014 17:33
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Problem seems to be getting worse as the afternoon wears on - more users affected and more severely.
The status updates are hardly reassuring - just a minor tweak every two hours - is it a robot?  
How much longer can Telecom/Spark hang in with Yahoo? I can't hang in with them much longer that's for sure.



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  Reply # 1078108 1-Jul-2014 17:37
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GJB21: Problem seems to be getting worse as the afternoon wears on - more users affected and more severely.
The status updates are hardly reassuring - just a minor tweak every two hours - is it a robot?  
How much longer can Telecom/Spark hang in with Yahoo? I can't hang in with them much longer that's for sure.


Wonder how many people are affected, because it just says 'some'. But there has been something wrong with the service for a long time, because I have been getting this pop up box appearing most of this year at peak times, and it is the same error message.  The problem is that they aren't really providing too much information, or an ETA on the fix.

The problem is that it is bad PR for Spark / Telecom everytime email has problems, even though they have subcontracted it out to a third party, they carry the can. It probably isn't helped that the company they have subcontracted out to is based offshore, so it isn't as though they can drive to the other companies office or datacentre to find out what is happening

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