Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


dt

dt

1152 posts

Uber Geek
Inactive user


#150287 17-Jul-2014 13:45
Send private message

Received an email on the 2nd of July from Telecom Static IP team to confirm that the static IP request has now been completed and all I will need to do is reboot the router for this to take effect - cool, this is all I expected to do.

I call the facility that I had the static IP assigned to and get them to reboot the router, once the connection comes up I get them to check their IP address by typing what is my IP in google, its not the address in the email. No worries, we'll give it 24 hours and try again tomorrow.

Call up the next day, reboot the router, check the IP.. still isn't what I told it would be.

Call Telecom, get the run around for 30 minutes, phone call ends with my problem still not fixed.. Oh well.. I have a Cisco router on back order that wont arrive for another 2 weeks that we'll be using as a VPN termination point.. maybe it will magically fix itself by then.

Router arrived monday, configure and send it down.. get a phone call today "Our modem thingy has arrived!" Get them to reboot their current modem to make sure their static IP is now working - NAH!

Call the number I was given in the email if I need support with my static IP, spoke to two people that said they couldn't help, transferred around.. on hold for ages, finally get someone that says he can help but clearly does NOT want to help..

"Our system shows that the line has been assigned with the ip xxx.xx.xxx.xxx"

Yeah that what I was told it would be, but its not

"The systems here tells me that it is"

well, its not.

"I cant help you if you don't want to believe me"

umm? I want to believe you but its not!

"Well the only thing you can do if you're not happy with it is to reapply for another one since my system shows that its been assigned"

Now i'm frustrated... I don't want to reapply for another one fix this one.. then he starts getting pissed at me! I tell him that if I have to OK I will.. he then tells me he cant help and that I have to do it online.. ffs.. when I originally got it setup I called up and spoke to someone on the phone!

I had to re sign this facility for another 24 months to get this static IP now I regret it and should have just moved them on onto Telstra along with all of our other facilities

Is this all true? Is there nothing that can be done to get this sorted? other than reapplying for another IP?


Thanks,

DT

Create new topic
tdgeek
29740 posts

Uber Geek

Trusted
Lifetime subscriber

  #1090705 17-Jul-2014 13:57
Send private message

I can look into that for you, I assign many of the Statics although I've been away for 6 weeks, back today part time. 
PM me the broadband phone number the Static is supposed to be assigned to, what the IP you are getting is, and the ref number
you should have.

Cheers



dt

dt

1152 posts

Uber Geek
Inactive user


  #1090716 17-Jul-2014 14:07
Send private message

PM'd

Thanks!

dt

dt

1152 posts

Uber Geek
Inactive user


  #1091348 18-Jul-2014 12:33
Send private message

tdgeek helped get to the bottom of this.. you are a legend mate. Thanks very much for your help.

Telecom, give this guy a raise!

Cheers,

DT.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.