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Forums › Spark New Zealand (including Skinny and BigPipe) › Naked xDSL and VoIP - how to migrate
coffeebaron

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#153648 3-Oct-2014 15:53
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What's the best way to move from Spark xDSL Clothed to Spark VDSL Naked, and port landline number away to a VoIP provider?

Can the POTS line be kept active, so you can port out? Or does this cause things to collapse as Spark don't do "fully" naked?

Can you get Naked VDSL installed on the second pair instead? Would this mean extra cost, or is it covered as a standard VDSL install?




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Juicytree
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  #1146773 3-Oct-2014 16:25
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In order to retain your current number, my experience was this:
Have Spark shift your number to their 'customerlink' service and then ask Spark to divert your customerlink number to your voip provider (for example when you sign up with 2talk you will be given an 028 number to which you can divert your normal number to)
Ask Spark for a new number on your landline and then to have naked broadband enabled
You will get an online form to fill in for your naked broadband and one question you will be asked - who is your tolls provider
Answer - Spark (you can get a $30 discount on your naked broadband account if you have a Spark mobile on a monthly plan)

When naked is enabled, they simply put a call bar on the number on your landline.

Once everything is working to your satisfaction you can then port your number from the Spark customerlink to your voip provider.  Don't forget that every incoming call that customerlink diverts incurs a charge - about $0.20 I think so don't leave it too long.  Customerlink didn't seem to pass on caller ID for me.

The above seems a long winded way to retain your phone number without shifting your broadband as well as your number to a voip provider.  I hope I got the gist of your question correct.

 
 
 
 

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Stu

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  #1146795 3-Oct-2014 17:01
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I was looking at doing this myself. I thought about getting the Dual Number feature added and getting Spark to give me a new primary number and making my existing number the dual number. Once they'd completed that successfully I'd port the old primary number to a VOIP provider and switch to Spark Naked VDSL.

Haven't bothered though as the difference is only $10 per month and it'll cost that or more for VOIP service!




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johntynz
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  #1147212 4-Oct-2014 14:49
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From experience.

change the number to confidential (i'll explain why shortly)
Get Spark to change the Primary number - this will cost $63
normally this change would activate the Change of number service (telling people the number has changed) however with being confidential this doesnt happen.
next, get them to put the now "old number" onto customer link, this costs $23 per month
at this point, the number can be outported, and you wont lose the Broadband connection.

the change from published/non-publish takes appx 2 mins, the number change can take up to 24 hours, putting the number on customerlink can take up to 4 hours.
give or take...



Juicytree
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  #1147233 4-Oct-2014 15:36
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Apart from a few incoming calls charged through customerlink and using my method, it didn't cost me anything extra.  However if you did pursue Johntynz's method, you shouldn't need customerlink as you wouldn't be porting your primary number and therefore your broadband line would remain intact with Spark.

johntynz
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  #1147236 4-Oct-2014 16:01
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only reason i mention the customerlink to be honest is occasionally numbers get stuck to providers and are unable to be allocated into a connection order

sbiddle
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  #1147298 4-Oct-2014 18:16
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You would still need a Customerlink as a number has to be active to port it. Rather than a Customerlink you can request the number be set up as a faxability number which has a far lower monthly charge.

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  #1147377 4-Oct-2014 20:12
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Dual Number as mentioned above is similar to faxability except there is no distinctive ring.




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chevrolux
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  #1147438 4-Oct-2014 23:51
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Ever since the "unbundling" occurred the broadband part of the connection is totally separate to the voice portion.

They can put 'naked dsl' on a voice line. So just simply ask Spark to transition the broadband to naked dsl. Once that has occurred the broadband is no longer tied to the voice line and so the number can be ported and it won't disconnect the broadband.

johntynz
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  #1147546 5-Oct-2014 11:11
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chevrolux: Ever since the "unbundling" occurred the broadband part of the connection is totally separate to the voice portion.

They can put 'naked dsl' on a voice line. So just simply ask Spark to transition the broadband to naked dsl. Once that has occurred the broadband is no longer tied to the voice line and so the number can be ported and it won't disconnect the broadband.


the request to outport the number if it is still linked to the package, will disconnect the broadband hence the detailed way of changing, as sparks "naked" is just a call bar on xDSL.

sbiddle
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  #1147554 5-Oct-2014 11:34
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chevrolux: Ever since the "unbundling" occurred the broadband part of the connection is totally separate to the voice portion.

They can put 'naked dsl' on a voice line. So just simply ask Spark to transition the broadband to naked dsl. Once that has occurred the broadband is no longer tied to the voice line and so the number can be ported and it won't disconnect the broadband.


For every other ISP that offers "true" naked plans, this is the case. Because Spark naked DSL has to have an intact POTS number associated with it, porting the number will result in an immediate disconnection of the DSL.

chevrolux
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  #1147634 5-Oct-2014 15:53
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Ah sorry. Understood.

Only dealt with proper Naked DSL when it comes to porting numbers. Why must Telecom be so difficult?!

coffeebaron

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  #1147640 5-Oct-2014 16:07
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BigHammer: I was looking at doing this myself. I thought about getting the Dual Number feature added and getting Spark to give me a new primary number and making my existing number the dual number. Once they'd completed that successfully I'd port the old primary number to a VOIP provider and switch to Spark Naked VDSL.

Haven't bothered though as the difference is only $10 per month and it'll cost that or more for VOIP service!

I looked at this option a while ago, a few years ago now. I think there were issues with doing it this way; i.e. changing the landline number ment effectively a disconnect/ reconnect, so would result in collapsing the broadband. Quite possibly not an issue now, so will look at this option, else the "restricted" number change could be safer.




Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

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