I phoned Tech Support many - many times. Nobody could help. The people I talked to were absolutely useless and didn't know what to do.
That's what they were keep saying:
"I can see the order for $19 value pack is still open and has not gone through on the system, just checking what the hold up is, won't be long"
after some investigation, they keep saying the following:
"the order is just stuck and we are canceling it now, once it is cancelled I will run a new order, but will need to wait for it to cancel. I can email you once it is done, can take upto 4 hours"
So finally, when the order is canceled, they create new order ( or I create it myself, using phone/app/website), but it doesn't go ahead as well. So I have to phone them again, but I hear all the same response: "I can see the order for $19 value pack is still open and has not gone through on the system, just checking what the hold up is, won't be long"
And after some time, again:"the order is just stuck and we are canceling it now, once it is cancelled I will run a new order, but will need to wait for it to cancel...." And the same story starts again.
I tried to explain, that the problem is much deeper, and they need to explain it to a proper technician, but they keep saying the same thing. Just like robots! Hey, Telecom, where do you find those stupid people? It is absolutely no way to talk to a proper Technical Support. Those people just in-between the customer and the proper technicians, and they are creating real problem!
The service was terrible: At least three people promised to phone me back, but I haven't got any phone calls from them!
Yesterday morning I went to Sylvia Park. They said it is happening from time to time, and confirmed that it is a challenge to explain this to the call center. They phoned some "secret" phone number and promised the problem will be sorted within 4 hours. They also promised to phone me back. It is over 32 hours since that visit. The problem still unsolved, nobody phoned me.
I phoned the Sylvia Park branch today morning to get some update and left message. No response.
Don't know what to do...