I have minutes but voice mail is still charged separately?

Forums › Spark New Zealand (including Skinny and BigPipe) › I have minutes but voice mail is still charged separately?

lissie

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#166222 6-Mar-2015 11:25

I've been using 222 for voice mail - but I notice that I'm being charged separately for that number - rather than using the minutes I have on my monthly combo.

Should I be using a different number for voice mail?

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Chrizvi

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#1252204 6-Mar-2015 11:41

you should try this..

http://www.touchvoicemail.com/

uses internet to check vm and great interface and manage your voicemails. It has a free version which you cant change the default greeting but happy with that.. or pay a little amount to have customised greetings.

jonathan18

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#1252207 6-Mar-2015 11:47

Yep, this is a matter that's come up a few times here on GZ; for the cheaper plans at least, most (all?) telcos charge separately for voice mail, ie don't allow these calls to be covered by a plan's phone call minutes (I do recall that some of the higher cost plans with one of the companies does provide for use of minutes for this purpose).

I remember there was indeed a way to get around this for 2 Degrees and (I think) Vodafone, and this worked perfectly when I was with 2 Degrees. However, I recall trying this when I moved across to Skinny and the same method didn't work, so yes as far as I know you're stuck paying additionally for accessing your voice mail. Total rip, I reckon...

My solution to this is that I've elected to turn off the message service, and left a message that asks callers to call back later or send a text.

charsleysa

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#1252218 6-Mar-2015 12:02

Free voice-mail is only available on Skinny's $49 Ultimate Combo.

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Stefan Andres Charsley

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#1252221 6-Mar-2015 12:03

Because that's what the plan states

wellygary

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#1252237 6-Mar-2015 12:13

Can you get into your voicemail by calling your own number and when it answers press * or # ?

I know you can do that trick on VF's voicemail system

jonathan18

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#1252242 6-Mar-2015 12:20

wellygary: Can you get into your voicemail by calling your own number and when it answers press * or # ?

I know you can do that trick on VF's voicemail system

As I mentioned earlier, this trick doesn't work with Skinny (or it didn't a few months back - doubt things have changed).

Stu

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#1252247 6-Mar-2015 12:24

That trick doesn't (or didn't) work with Spark either last time I checked.

Prepay plans on most networks I think charge to access voicemail. 2Degrees Prepay Carryover Combos however will use carryover minutes for voicemail.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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LivingSkinny

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#1252251 6-Mar-2015 12:45

lissie: I've been using 222 for voice mail - but I notice that I'm being charged separately for that number - rather than using the minutes I have on my monthly combo.

Should I be using a different number for voice mail?

Voicemail is included in our $46 Ultimate Combo, but otherwise there is a charge of 18c.

The rates are explained here http://www.skinny.co.nz/combos/rates/

As previously mentioned you can set voicemail so that callers hear your message but can't leave one.

lissie

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#1252390 6-Mar-2015 17:42

The rates are explained here http://www.skinny.co.nz/combos/rates/

As previously mentioned you can set voicemail so that callers hear your message but can't leave one.

Thanks, I think I'll do that

I help authors publish their books - DIYPublishing.co.nz