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Forums › Spark New Zealand (including Skinny and BigPipe) › Broadband billing cycle
Brunzy

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#167441 13-Mar-2015 16:13
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My broadband has always been from the 10th to the 9th following.

 

This month shows from the 17th Feb to 16th Mar.

 

I have tried ringing 123 ( more than one hour waiting / no callback option??)

Has anyone else's changed , or know of any changes?

And what happened to the callback option?

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cbrpilot
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Spark NZ

  #1258021 13-Mar-2015 16:38
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Spark has historically had two billing systems that have been used.  There was a recent project to align the billing cycles of the two systems.
From what you are saying it is likely that this realignment has occurred on your Broadband.
Best to try 123 again at a less busy time for further information, as I don't much beyond that headline ...




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davidcole
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  #1258040 13-Mar-2015 17:28
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Mine changed a month or so ago. I think some billing dates were realigned.




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Jase2985
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  #1258045 13-Mar-2015 17:46
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ditto

my brodband used to be 10-9th of the month and mobiles 13-12th. they have changed to that of the mobiles



quickymart
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  #1258077 13-Mar-2015 19:19
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Yes, they were all realigned about month ago. 123 will tell you the same thing. There was a notice on all bills a few months ago.

Inphinity
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  #1258096 13-Mar-2015 19:48
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Yes, you should have had a notice with your bill in.. Jan I think we got it? Can't recall... aligning your billing cycles of all services to one, instead of broadband one day, mobile another, etc.

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