People can't hear me on the phone if I am using the internet?

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juliant

96 posts

Master Geek

#174966 12-Jun-2015 12:49

Have a strange fault - on our landline - if we are using the internet to any extent ie downloading video etc, it prevents people from hearing us on our landline - or at least we are unintelligible? Tested this yesterday. Phone someone back and stopped any internet downloads and they could hear me? but they couldn't earlier when I was downloading.

I tired a different filter and same outcome?

There is only one phone jack/line in the house. It is quite a thin phone cable (not cat5)

Before I call faults, is it more likely to be a problem with our internal wiring

We are getting an electrician in next week to install the line/jack in a different place as where it is, there is no power point nearby for the cordless phone

We did have a few issues a few weeks back and chorus repaired the cable on the street somewhere - but this issue wouldn't be due to a faultly line on the street would it?

Anything else I should test first?

timmmay

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#1323370 12-Jun-2015 13:37

Do you have a master filter installed? How about a regular filter? That's my only guess, I haven't been on legacy access methods for years.

littlehead

214 posts

Master Geek

#1323388 12-Jun-2015 13:52

Do you have a corded landline phone to try instead of the cordless? This could be interferance between the cordless phone and your WiFi if you have it.

If your cordless has the ability, you could try setting it to a different channel and seeing if that makes a difference.

bales

116 posts

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#1323411 12-Jun-2015 14:18

do you have an alarm sometimes they are wired in btwn the etp and first jack. master filter installed? could still be network fault

juliant

96 posts

Master Geek

#1323416 12-Jun-2015 14:32

No alarm in the house. No master filter either - but with only one phone jack, thought I would not need it. We are using a standard filter that we have used in other houses with no issue - in fact had 2 so tried the other and same outcome.

We do have an old wired phone - will need to test with that. I do know that with the original fault it was the same with both the cordless and wired phone

I did read somewhere that outbound voice bandwidth is more limited than inbound (ie like internet speed is 8 Mbps down but only 0.9 Mbps up - so maybe it is a bandwidth issue which is why we can hear them but they can't here us?

But seems to me that for some reason the filtering/separation of voice and internet is not working right?

richms

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#1323620 12-Jun-2015 18:54

Is your cordless phone a uniden wdect one? This is the symptom friends had, lousy voice when there was extensive wifi use.

Richard rich.ms

juliant

96 posts

Master Geek

#1323903 13-Jun-2015 11:20

Yes it is a Uniden Wdect phone and I have just done a test with a wired phone and had no issues, so it is the cordless phone conflicting with wifi. now I have to find out how to change the channel/frequency on the phone (if indeed it lets you do that)

sidefx

3712 posts

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#1323904 13-Jun-2015 11:25

juliant: Yes it is a Uniden Wdect phone and I have just done a test with a wired phone and had no issues, so it is the cordless phone conflicting with wifi. now I have to find out how to change the channel/frequency on the phone (if indeed it lets you do that)

It might be easier to change the channel on your modem\router.

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richms

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#1324039 13-Jun-2015 13:48

Just throw it out. its hammering your wifi performance too.

Richard rich.ms