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Forums › Spark New Zealand › Spark call center hold times


14987 posts

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# 177846 16-Aug-2015 11:31
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What's up with Spark hold times? My Mum's been trying to get through yesterday and today, yesterday it was at least an hour to talk to someone, today it's two. At least they call you back, but Mum missed the calls yesterday so has had to wait again today.

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780 posts

Ultimate Geek


  # 1367358 16-Aug-2015 11:52
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I've given up with calling them, and solely use live chat, which has generally been pretty good. Had to contact them a few times during my UFB upgrade, and then again for FibreLL.



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  # 1367360 16-Aug-2015 11:59
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They called her back and automatically put her on hold.

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