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Topic # 18399 9-Jan-2008 15:48
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*I am making this inquiry on behalf of somebody else*

Ok heres the deal..Lets say i bought a cellphone off trade me and the auction said it has no number so you need to get it yourself.

How do i do that? Do i just ring telecom from my cellphone(the one from trade me assuming i bought it) and they give me a random number or what? Im not completely sure on how it works.

Thanks in advance :)

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  Reply # 103831 9-Jan-2008 15:59
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You can either call Telecom on *123 (From a differnt mobile than you are trying to get connected) or go into any Telecom store. They will take some information from the phone (Like the ESN number) and will give you instructions on how to program the phone so that it will work with the new number.

If you have easy access to a Telecom store go there, as they know what they are doing.



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  Reply # 103833 9-Jan-2008 16:00
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Cheers - Thanks for that. Yeah telecom store isnt to far away

 
 
 
 


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  Reply # 103856 9-Jan-2008 17:48
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or call 0800 800 123 from any phone and say "mobile connection" to the robot voice thinga me bob.

Best best is to visit a TELECOM branded store and they will get you up and running.

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  Reply # 104020 10-Jan-2008 14:38
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(be careful you dont buy a stolen/lost mobile)
if wanting prepaid number, simply call 0800 32 32 32, option 5, 4 to speak to rep, have esn ready
done over the phone, commit is 4 hours. they will instruct you how to programme your ph with your new ph #

telecom store will do fine as well, prepay 4hours..
in which they will programme for you (some are lazy and dont programme it, and you'll end up calling telecom wondering why its not working, saving you a trip to the telecom store when at the end, it was because of programming)

for account, i believe its 48hours when calling *123, and the same with the store? someone can correct me on that.

personally, i would call telecom :)












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Reply # 104023 10-Jan-2008 14:57
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alvstar2001: (be careful you dont buy a stolen/lost mobile)
if wanting prepaid number, simply call 0800 32 32 32, option 5, 4 to speak to rep, have esn ready
done over the phone, commit is 4 hours. they will instruct you how to programme your ph with your new ph #

telecom store will do fine as well, prepay 4hours..
in which they will programme for you (some are lazy and dont programme it, and you'll end up calling telecom wondering why its not working, saving you a trip to the telecom store when at the end, it was because of programming)

for account, i believe its 48hours when calling *123, and the same with the store? someone can correct me on that.

personally, i would call telecom :)



The SLA for mobile connections if 4 hours per request (i.e. a prepaid to post-paid, post-paid to prepaid request is actually two requests). With a brand new connection, prepaid or post-paid the SLA is still 4 hours :)

You can also sign up online and Telecom will send you the programming instructions (Prepaid and selected 12 month plans only).

https://www.telecom.co.nz/mobile/shop/front/1,10622,204449-201926,00.html?action=/mshop_esnreconnect&tile=moshpu

nzbnw








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  Reply # 104024 10-Jan-2008 14:59
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Also the online store will give you a random number. If you wish to choose a number contact *123 from your Telecom Mobile, 123 from your Telecom Landline, call 0800 32 32 32 OPT 5 then 4, or vist your local Telecom store or dealer.

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  Reply # 104029 10-Jan-2008 15:30
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i was aware that telecom cannot or should not release programming instructions to the public, as it can cause problems.





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  Reply # 104031 10-Jan-2008 15:42
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alvstar2001:

i was aware that telecom cannot or should not release programming instructions to the public, as it can cause problems.



Telecom stores and dealers are not meant to give out programming information (in printed format etc); however 123 and other direct channels do give this information over the phone for the purpose of programming the handsets only. As to the online store, I haven’t connected a phone via that method, so I would have no idea what the process is there. 

Remember only use programming information for the intended purpose of programming a phone to the correct number, otherwise you do so at your own risk (and it’s not of any benefit to the end user to-do otherwise).


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