Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

46 posts

+1 received by user: 14

Topic # 189256 21-Dec-2015 23:50
Send private message

Hi all, I've had a weird and intermittent fibre issue twice now in Kelson, Lower Hutt after it working fine for almost 3 years. My internet and fibre landline have died twice now with the ONT displaying an optical light flashing between red and green, the connection staying down between 7 and 8 hours. The part I find curious is that it happened the first time on the 30th of November from 3.30pm to 10.30pm and again today exactly three weeks later from 3.30pm to 11pm but I had no issues at all inbetween those two time periods. A friend of mine a few streets away on Vodafone UFB had no issues at all during either time period but a neighbour a few houses down, also on Spark UFB, had the same issue as me, at exactly the same time, both times. We both did all the usual things like restarting the ONT and router but this did nothing.

I don't actually know anyone else in my street with UFB (most are on ADSL so I haven't been able to confirm if anyone else had issues in the street. It just seems slightly more than coincidental to me that the same thing happened exactly three weeks apart to two Spark customers in the same street and based on what I was told by Spark's phone support and able to find by searching, a red optical light definitely means it was a network issue but Chorus never acknowledged it and the fault was closed after it started working again last time, with no follow up from either Spark or Chorus. It has been reopened since I called but I really don't want another 8 hours with no phone or internet so was hoping someone here might have an idea on how best to approach this to make sure it doesn't happen again.

Any help appreciated, Cheers.

Create new topic
1476 posts

Uber Geek
+1 received by user: 546

  Reply # 1455735 23-Dec-2015 00:34
Send private message

Red optical means no laser and there's nothing you can do except to log a fault with Spark who will in turn log a fault with Chorus. (BTW don't restart the ONT, it doesn't help and may slow down troubleshooting.)

46 posts

+1 received by user: 14

  Reply # 1461073 4-Jan-2016 16:12
Send private message

Update for anyone interested: Someone from Chorus showed up a few days after Christmas (28th or 29th) and confirmed it was a multi person fault and that he would see what he could do but that he was requesting "programming" the line card which was faulty (his terminology not mine). Since then I've had no issues but since it was originally a 3 week gap between them I'll be fully satisfied when it has been that long.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40

Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36

Microsoft ices heated developers
Posted 6-Jul-2018 20:16

PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45

Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.