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46 posts

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Topic # 189256 21-Dec-2015 23:50
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Hi all, I've had a weird and intermittent fibre issue twice now in Kelson, Lower Hutt after it working fine for almost 3 years. My internet and fibre landline have died twice now with the ONT displaying an optical light flashing between red and green, the connection staying down between 7 and 8 hours. The part I find curious is that it happened the first time on the 30th of November from 3.30pm to 10.30pm and again today exactly three weeks later from 3.30pm to 11pm but I had no issues at all inbetween those two time periods. A friend of mine a few streets away on Vodafone UFB had no issues at all during either time period but a neighbour a few houses down, also on Spark UFB, had the same issue as me, at exactly the same time, both times. We both did all the usual things like restarting the ONT and router but this did nothing.

I don't actually know anyone else in my street with UFB (most are on ADSL so I haven't been able to confirm if anyone else had issues in the street. It just seems slightly more than coincidental to me that the same thing happened exactly three weeks apart to two Spark customers in the same street and based on what I was told by Spark's phone support and able to find by searching, a red optical light definitely means it was a network issue but Chorus never acknowledged it and the fault was closed after it started working again last time, with no follow up from either Spark or Chorus. It has been reopened since I called but I really don't want another 8 hours with no phone or internet so was hoping someone here might have an idea on how best to approach this to make sure it doesn't happen again.

Any help appreciated, Cheers.

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+1 received by user: 474

  Reply # 1455735 23-Dec-2015 00:34
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Red optical means no laser and there's nothing you can do except to log a fault with Spark who will in turn log a fault with Chorus. (BTW don't restart the ONT, it doesn't help and may slow down troubleshooting.)

46 posts

+1 received by user: 14

  Reply # 1461073 4-Jan-2016 16:12
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Update for anyone interested: Someone from Chorus showed up a few days after Christmas (28th or 29th) and confirmed it was a multi person fault and that he would see what he could do but that he was requesting "programming" the line card which was faulty (his terminology not mine). Since then I've had no issues but since it was originally a 3 week gap between them I'll be fully satisfied when it has been that long.

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