Moved over to Spark, do I need to call Orcon to cancel?

Forums › Spark New Zealand › Moved over to Spark, do I need to call Orcon to cancel?

gished

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Topic # 191237 28-Jan-2016 21:00

I've moved back to Spark after being with Orcon for a while and am wondering if I need to call Orcon to cancel my account now that I've had all my services cut over. I thought I did going on what I've seen in the past on here, but Spark Sales said they'd do that. I can't see anything official online and, to be honest, the less I have to deal with Orcon the better...

sbiddle

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Reply # 1480906 28-Jan-2016 21:03

It's always best to call your old ISP to cancel. Depending on your connection type and how the new connection was provisioned if it was xDSL (such as a brand new connection rather than a churn) your old connection could well still be active.

gished

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Reply # 1480911 28-Jan-2016 21:11

Hmm it was an ADSL+Phone move, so I guess I'll be calling Orcon tomorrow... dang it.

gished

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Reply # 1483278 2-Feb-2016 09:38

Just an interesting footnote, I called Orcon to cancel and they'd already received the order from Spark. The Orcon person did however state when the final bill would be and confirmed where to send the courier bag for me to send their modem back (I thought it was a freebie?)

sidefx

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Reply # 1483289 2-Feb-2016 09:55

gished:

Just an interesting footnote, I called Orcon to cancel and they'd already received the order from Spark. The Orcon person did however state when the final bill would be and confirmed where to send the courier bag for me to send their modem back (I thought it was a freebie?)

No idea what it said when you joined up, but their ADSL page currently says "Free Wi-Fi Modem Rental"

https://www.orcon.net.nz/broadband/adsl

Boeingflyer

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Reply # 1483547 2-Feb-2016 13:52

gished:
Just an interesting footnote, I called Orcon to cancel and they'd already received the order from Spark. The Orcon person did however state when the final bill would be and confirmed where to send the courier bag for me to send their modem back (I thought it was a freebie?)

when you do send it back, take as much evidence as possible that you've done it. I sent mine back years ago and they reckon they didn't receive it a few months down the track. They wouldn't look for it and just went straight to Baycorp to get $200 off me. This was disputed and was at a standstill for a few months, then one day when i rang i got a very nice person who went out the back or did some search and found it within an hour. I won't touch Orcon again with the amount of hassle they gave me including nearly putting a false credit rating on my record.