syncing emails with xtra on win phone 7

Forums › Spark New Zealand (including Skinny and BigPipe) › syncing emails with xtra on win phone 7

RogerL

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#191894 19-Feb-2016 18:51

In the last month or so have lost use of syncing emails with xtra on my win 7 phone. No problem with Windows Live. Have deleted and re-entered account several times to no avail. Xtra chat and technical help line were no help at all, they suggested Googleling the problem. Has any one come across this problem or knows how to resolve??

Came across a couple of Google discussions relating to SSL / TSL, some suggestion win 7 phone does not support TSL. Has xtra upgraded security on the email service?

andrewNZ

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#1495891 19-Feb-2016 19:09

What isn't syncing?

What type of connection are you using? (pop, imap, other)

Are you connecting to the account with any new devices?

RogerL

9 posts

Wannabe Geek

#1495905 19-Feb-2016 19:27

Using standard settings the phone comes up with:

pop3.xtra.co.nz:995:1 & send.xtra.co.nz:465:1 with ssl

Have also tried a few other suggested settings based on Yahoos setup but still nothing worked, pop or imap

My Partner also syncs using her Android based phone and has no problems.

Mostly using our wireless connection.

Have not changed our setup at all.

freitasm

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#1495999 19-Feb-2016 23:09

Can you sync YOUR account on your partner's Android to make sure things are working?

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RogerL

9 posts

Wannabe Geek

#1496014 19-Feb-2016 23:51

Yep, works fine - same settings as mine but she auto syncs every 5 mins while I prefer to manually sync

Technofreak

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#1496019 20-Feb-2016 00:12

Looks like you're not the only one take a look here. This was from the first search I did. Sounds similar to your problem.

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/problems-in-windows-phone-7-syncing-yahoo-mail/b6063b39-c161-46c5-9d17-cc90d1942661?auth=1

The replies by the MS support staff in that link were pretty pathetic in my opinion.

I suspect it's a security certificate issue. There were some Yahoo certificates that expired recently and replaced with new certificates. Perhaps your phone hasn't been updated.

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RogerL

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#1496031 20-Feb-2016 00:51

So how does one get a ssl certificate update?

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Technofreak

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#1496168 20-Feb-2016 12:10

I'm only making an educated guess that your problem is security certificate related. I've recently had a similar issue with my WebOS HP Touchpad with both Yahoo (Xtra) and Outlook/Hotmail (XXX@YYBusiness) hosted accounts.

Since WebOS is more or less open source there is a very active community developing applications and sorting out solutions to problems like updating security certificates. There is a very good non HP App Store which replaced the now closed HP Store.

For Outlook/Hotmail hosted accounts one fix for the Touchpad was to type https://s.outlook.com into the browser. With an expired security you will see a warning which asks if you want to accept the security certificate. Clicking Yes gets you going with any email accounts on your device which are of the Outlook/Hotmail variety. I guess this solution would work on any device.

I still have an issue sending from my Yahoo account on the Touchpad. I think my problem here is that Yahoo may have regionalised certificates and the Certificate Update app I have isn't finding a certificate that covers Yahoo (Xtra). I've tried to find a similar solution to the Outlook/Hotmail one described above but so far haven't been successful.

I don't know how you do it in your case as Microsoft have things pretty tied down from a development point of view and there is no support outside of MS. If it's a security certificate issue I fear you are reliant on MS sorting it out for you.

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RogerL

9 posts

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#1496467 21-Feb-2016 09:15

Have finally found a Yahoo / xtra related site that allows email support (why is it so hard these days??) and have passed everything on to them. I live in hope!

Technofreak

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#1496479 21-Feb-2016 10:04

I rather suspect your solution lies with Microsoft and not Yahoo. I can't see you getting much help from Yahoo.

I wonder if one of the Microsoft people who visit this site are able to cast any light on this issue for you. Perhaps PM Nathan who posts on here regularly. He is usually very helpful.

I wouldn't bother asking for help on that thread I linked above. The help on there is non existent, the answers don't address the issue. Microsoft either employ robots or morons to reply to the queries on their support site. Mind you they're not the only company doing that.

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nathan

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#1496551 21-Feb-2016 14:05

I just had a quick read of your problem. It appears Yahoo have turned off SSLv3 on their servers, and the mail client on Windows Phone 7 doesn't fail over to TLSv1.0

You might want to see if you can find another email client app to install and see if that works

or read your email in the browser which does support TLSv1.0

Windows Phone 7 is out of mainstream and extended support now sorry.