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1246 posts

Uber Geek
+1 received by user: 220


Topic # 192040 25-Feb-2016 01:26
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I moved over to BigPipe and disconnected at the end of December but I was told that I had to give 30 day notice so it wouldn't be officially disconnected until the end of the billing in January - cool beans, I paid the $300 disconnection fee plus the months worth of internet. 25 January came and they charged me for another month even though it should have been the final month. I rang them up and I was told, "oh, that is an error, I've fixed it and you'll see it all corrected on the February end of month bill - well, here we are end of month for February and the stuffed it up yet again - charging me for another month even after telling them 2 months ago that I was going to BigPipe. Could someone at Spark please fix this problem.





Smartphone: iPhone 8 Plus 256GB


Additional devices: Apple TV 4K, Google Wifi 3 Pack


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7257 posts

Uber Geek
+1 received by user: 2311


  Reply # 1498917 25-Feb-2016 05:25
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im going to say you are going to have to call them again and sort it out

406 posts

Ultimate Geek
+1 received by user: 25

  Reply # 1499020 25-Feb-2016 10:09
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I used the chat support for any issues, usually really good and less wait times and if they can't sort it over chat they do a callback, which is less than the call wait times.


Handy for me as I work on a computer so I can use the chat, might be better for you too.


1246 posts

Uber Geek
+1 received by user: 220


  Reply # 1499044 25-Feb-2016 11:03
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Had an online chat - completely useless reply "I'll get back to you via email".


Made a formal complaint - two months and still can't get it right.





Smartphone: iPhone 8 Plus 256GB


Additional devices: Apple TV 4K, Google Wifi 3 Pack


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