Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1246 posts

Uber Geek
+1 received by user: 220

Subscriber

Topic # 192040 25-Feb-2016 01:26
Send private message

Ok,

 

I moved over to BigPipe and disconnected at the end of December but I was told that I had to give 30 day notice so it wouldn't be officially disconnected until the end of the billing in January - cool beans, I paid the $300 disconnection fee plus the months worth of internet. 25 January came and they charged me for another month even though it should have been the final month. I rang them up and I was told, "oh, that is an error, I've fixed it and you'll see it all corrected on the February end of month bill - well, here we are end of month for February and the stuffed it up yet again - charging me for another month even after telling them 2 months ago that I was going to BigPipe. Could someone at Spark please fix this problem.





Laptop: 

 

Desktop: 

 

Smartphone: iPhone 8 Plus 256GB

 

Additional devices: Apple TV 4K, Google Wifi 3 Pack

 


Create new topic
7257 posts

Uber Geek
+1 received by user: 2311

Subscriber

  Reply # 1498917 25-Feb-2016 05:25
Send private message

im going to say you are going to have to call them again and sort it out


406 posts

Ultimate Geek
+1 received by user: 25


  Reply # 1499020 25-Feb-2016 10:09
Send private message

I used the chat support for any issues, usually really good and less wait times and if they can't sort it over chat they do a callback, which is less than the call wait times.

 

Handy for me as I work on a computer so I can use the chat, might be better for you too.


 
 
 
 




1246 posts

Uber Geek
+1 received by user: 220

Subscriber

  Reply # 1499044 25-Feb-2016 11:03
Send private message

Had an online chat - completely useless reply "I'll get back to you via email".

 

Made a formal complaint - two months and still can't get it right.





Laptop: 

 

Desktop: 

 

Smartphone: iPhone 8 Plus 256GB

 

Additional devices: Apple TV 4K, Google Wifi 3 Pack

 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.