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samnz

43 posts

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#196332 27-May-2016 12:02
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I submitted order with Spark to switch my UFB from MyRepublic on 04/05.

 

I got a call from Spark on 24/05 to confirm my MyR account number as it is not going through the Chorus system. I read it to them and then also sent my invoice to them. They tried again and said it is not going through and have to forward it to the technical team.

 

I called Spark today to followup and was told can't port number from MyR and I have to choose a new phone number. The reason they say is, MyR has not made into the system as it is new ISP(?).

 

I said I will get back to them if I want to go with that.

 

If the switch process is through Chorus system, then other ISPs too can't port number from MyR.

 

Has anyone switched from MyR to Spark without changing the phone number ?

 

 


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samnz

43 posts

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  #1560624 27-May-2016 12:17
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Just spoke to MyR and confirmed that's the same account number to use for switching. They also said they have port outs happening everyday successfully. So, not sure what the issue is.


 
 
 

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ubergeeknz
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  #1560637 27-May-2016 12:33
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Yes does sound a bit strange.  I'd say you need to push Spark a bit harder on it.


  #1560665 27-May-2016 12:54
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samnz

43 posts

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  #1565069 3-Jun-2016 14:27
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This is fixed (on 30/05).

 

The issue was something like ASID with MyR and line against Callplus...

 

Thanks to the Spark guys here for the followup.


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