I submitted order with Spark to switch my UFB from MyRepublic on 04/05.

I got a call from Spark on 24/05 to confirm my MyR account number as it is not going through the Chorus system. I read it to them and then also sent my invoice to them. They tried again and said it is not going through and have to forward it to the technical team.

I called Spark today to followup and was told can't port number from MyR and I have to choose a new phone number. The reason they say is, MyR has not made into the system as it is new ISP(?).

I said I will get back to them if I want to go with that.

If the switch process is through Chorus system, then other ISPs too can't port number from MyR.

Has anyone switched from MyR to Spark without changing the phone number ?