Spark Fibre DNS errors ?

Forums › Spark New Zealand › Spark Fibre DNS errors ?

sarahfoxnz

146 posts

Master Geek
+1 received by user: 6

Topic # 199057 2-Aug-2016 19:38

Hello.

ive recently upgraded from ADSL to Fibre, and I am now getting a lot of DNS errors. when i refresh the screen, this "lost" website is now found again & it connects... (this works on active wensites i know exist & use daily)...

I am wondering if anyone on fibre has similar problems and / or how do i resolve these DNS problems. Ive only been on Fibre a week or two & have only seen this issue after i switched / upgraded.

Talkiet

3816 posts

Uber Geek
+1 received by user: 2355

Trusted

Spark NZ

Reply # 1603183 2-Aug-2016 19:42

We need a few more details sorry. What DNS servers are you using? Are they assigned on your PC or your router? Do you get the same flaky results from a PC and a mobile (or tablet) using the same router?

Are you using a cabled or wifi connection? (I ask because as a new install you may have new router in a new location and might have different wireless coverage.

Cheers - N

sarahfoxnz

146 posts

Master Geek
+1 received by user: 6

Reply # 1603185 2-Aug-2016 19:48

Talkiet:

We need a few more details sorry. What DNS servers are you using? Are they assigned on your PC or your router? Do you get the same flaky results from a PC and a mobile (or tablet) using the same router?

Are you using a cabled or wifi connection? (I ask because as a new install you may have new router in a new location and might have different wireless coverage.

Modem: Spark modem HG659b

I dont know what DNS servers i'm using (i'll try to have a look).... Do i search on my router URL, or my main PC ?

My main Pc is win8. (i upgraded to win10 but crashed). its a wifi PC.. Ive got an ipad, but im not aware of this issue happening on this - but i dont usually web-surf on my ipad...

Talkiet

3816 posts

Uber Geek
+1 received by user: 2355

Trusted

Spark NZ

Reply # 1603192 2-Aug-2016 19:52

From a command prompt, try this command:

ipconfig /all

It should show you a bunch of stuff including DNS Servers: (It might list 2 of them)

It will also show you another IP address called "Default Gateway"

Try that and come back and list the IP addresses that it gives your for DNS servers and Default gateway please.

Cheers _ N

sarahfoxnz

146 posts

Master Geek
+1 received by user: 6

Reply # 1603196 2-Aug-2016 20:02

Here is an extract of the ipconfig. I took oiut a lot (hopefully not the wrong information)

Windows IP Configuration

Host Name . . . . . . . . . . . . : WIN8
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Dell Wireless 1703 802.11b|g|n (2.4GHz)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.68(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : fe80::1%3
192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Talkiet

3816 posts

Uber Geek
+1 received by user: 2355

Trusted

Spark NZ

Reply # 1603197 2-Aug-2016 20:10

You've included the right stuff... I don't know why there's a V6 address in there as a DNS server. You could disable ipV6 on your PC and that _might_ help.

What this confirms is that your computer is using your router as a DNS proxy which is good, it means that you are almost certainly using the right DNS servers.

At this point I can only suggest disabling ipV6 (there's no downside to that) on your windows PC, and then also trying with a cabled connection instead of wireless.

Cheers _ N

nitrotech

1237 posts

Uber Geek
+1 received by user: 154

Reply # 1603208 2-Aug-2016 20:31

Your problems really sound like to old technicolor router issue but since you are using the Huawei you shouldn't be having the same issues - try putting 8.8.8.8 in as dns sever and see how it goes

sarahfoxnz

146 posts

Master Geek
+1 received by user: 6

Reply # 1603257 2-Aug-2016 22:13

Ive disabled IPV6 & ive changed my router / IPserver to that of google..

8.8.8.8. & 8.8.4.4.

Only been a few mins so far, & it already seems faster (one of my website games).....