Port from VF to Skinny: request to "Keep your Number" has failed.

Forums › Spark New Zealand (including Skinny and BigPipe) › Port from VF to Skinny: request to "Keep your Number" has failed.

ash3rr

55 posts

Master Geek

#201446 18-Aug-2016 20:27

Put through a request to port an existing VF number (open term contract) to Skinny, logged into Skinny site and I am told "Your request to "Keep your Number" has failed."

Haven't received any additional info, no emails, etc. Any ideas?

All info supplied was correct as far as I know.

Sam91

620 posts

Ultimate Geek

#1613972 18-Aug-2016 20:53

I had the same problem porting from VF to Skinny. Like you, I was sure I had entered everything correctly. I called Skinny and the support person tried to port it and got the same error. Eventually she escalated it, and it was done manually somehow. I've since moved to Spark from Skinny, and had issues porting to them as well with the same number.

Edit: mine was Prepay to Prepay

tardtasticx

3075 posts

Uber Geek

#1613993 18-Aug-2016 21:40

Had the same thing. They eventually got it through but were convinced the number was on Telstra Clear and many times I was asked "what's on your phone bill" but it was a brand new prepay number. Called Vodafone and they couldn't see any issue so it was kinda in limbo. Ended up going back to Vodafone after s couple of days because of some international text issues, but that whole port thing was super weird.

Batman

Mad Scientist
29763 posts

Uber Geek

Trusted

Lifetime subscriber

#1614011 18-Aug-2016 22:08

I had this problem once a long time ago, and a very clever guy had to manually do it ... twice! I think it was Telecom -> VF.

ash3rr

55 posts

Master Geek

#1614383 19-Aug-2016 14:47

Thanks for all your replies.

Had a PM from skinny to sort it out, turns out VF porting system was down at the time it was supposed to go through.

Everything is working as it should now.