Trouble setting up PPPoE on HG659b

Forums › Spark New Zealand (including Skinny and BigPipe) › Trouble setting up PPPoE on HG659b

bigbadkiwi

85 posts

Master Geek

#201669 29-Aug-2016 12:04

Hi,

I am trying to set up a PPPoE (Long story as to why but that's beside the point) all weekend but I cant seem to get it to work. Ive called spark and they gave me the account name as: user@spark.co.nz and the Password as: password, but that did not work. I am not sure what I am doing wrong because when I was over in Brisbane it took me about a minute to set it up on an iinet connection (albiet a rubbish aussie DSL connection. I have posted picture below of what settings I have and what error message arises. I have a fibre100 connection. Any help would be hugely appreciated, I would literally give you a virtual hug.

trig42

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#1619059 29-Aug-2016 12:10

Don't you need VLAN tagging as well? Is this set?

SATTV

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#1619060 29-Aug-2016 12:14

I fell for this too, you set it up with DHCP not PPPoE

As Robb said, you need to have VLAN10 on the wan port.

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yitz

2074 posts

Uber Geek

#1619061 29-Aug-2016 12:16

If you want to use the PPPoE dialer of your operating system you need to set up your HG659b in bridge mode.

You should only need to follow the first set of instructions under 'Setup the Huawei HG659/HG659b:'

https://www.spark.co.nz/help/internet-data/equipment/huawei/hg659-gateway/setup-bridge-mode-huawei-hg659-hg659b/

Then try again, this time making sure to leave the PPPoE Service Name field empty.

RunningMan

8953 posts

Uber Geek

#1619067 29-Aug-2016 12:24

What do you want to terminate the PPPoE connection - the HG659b or the Mac?

If it's the HG659b, then set the Mac to get an IP address from the router via DHCP, then in the router, enter the user/pass in the PPPoE settings, make sure the service name field is blank (empty) and you have VLAN 10 on the WAN port.

sbiddle

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#1619074 29-Aug-2016 12:37

Apple are stuck in the dark ages and Airport's don't support VLAN tagging.

bigbadkiwi

85 posts

Master Geek

#1619077 29-Aug-2016 12:49

RunningMan:

What do you want to terminate the PPPoE connection - the HG659b or the Mac?

If it's the HG659b, then set the Mac to get an IP address from the router via DHCP, then in the router, enter the user/pass in the PPPoE settings, make sure the service name field is blank (empty) and you have VLAN 10 on the WAN port.

Terminate PPPoE at the HG659b. Yes I have VLAN 10 enabled. These are my current settings:

bigbadkiwi

85 posts

Master Geek

#1619087 29-Aug-2016 12:59

Because all I have in the house are various Macs and wanted to see if it was a problem between macs and the spark modem, i decided to see if the playstation, which is wired directly in the modem, would connect via PPPoE (as it did in the past). I also used user@spark.co.nz and 'password' as the password. This was also unsuccessful.

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sbiddle

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#1619137 29-Aug-2016 13:58

I'm puzzled by what you're trying to do. Maybe you should explain that clearly first.

You can't have a router or device behind your Spark router also performing PPPoE. Likewise the Playstation or Airport won't support PPPoE directly into the ONT as neither support 802.1q tagging to add VLAN10.

You need to either use the HG659 as your router with the Airport acting solely as an AP behind on the same subnet, OR use the HG659 or similar device to add VLAN10 tagging and use the Airport as your primary router.

RunningMan

8953 posts

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#1619203 29-Aug-2016 16:11

sbiddle:

You need to either use the HG659 as your router with the Airport acting solely as an AP behind on the same subnet, OR use the HG659 or similar device to add VLAN10 tagging and use the Airport as your primary router.

Don't think there's an Airport involved - the screenshot is OS X network config (which, as noted, doesn't support VLAN tagging). OS X (as with any other client on the network) can simply be set to DHCP, and the router will hand out an internal LAN address.

As for the WAN on the router, sounds like you have entered the correct settings - was this an existing working connection, or new?

EDIT: And presumably there is a Spark fibre connection provisioned to the address, not another ISP?