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defiant
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# 205603 19-Nov-2016 11:53
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Anyone noticing Google services, e.g. search and gmail a bit slow on Spark today? 

 

Usually google services are delivered out of Australia, or did, however today today seems to be coming from USA with a bit of packet loss

 

Using Spark DNS:

 

--- www.google.co.nz ping statistics ---
97 packets transmitted, 80 packets received, 17.5% packet loss
round-trip min/avg/max/stddev = 199.227/221.543/926.836/96.553 ms

 

--- googlemail.l.google.com ping statistics ---
63 packets transmitted, 52 packets received, 17.5% packet loss
round-trip min/avg/max/stddev = 168.468/169.886/199.307/4.154 ms

 

Changing to Google DNS and browsing speeds and pings are better:

 

--- www.google.co.nz ping statistics ---
48 packets transmitted, 48 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 14.982/15.800/18.221/0.557 ms

 

--- googlemail.l.google.com ping statistics ---
39 packets transmitted, 39 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 39.357/39.882/40.979/0.391 ms


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804 posts

Ultimate Geek


  # 1674089 19-Nov-2016 12:09
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The thumbnails on youtube have been abnormally slow to load on my Spark Fibre today.




defiant
1033 posts

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  # 1674132 19-Nov-2016 12:34
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I just tried youtube and see the same thing with the thumbnails, they take ages to load.

 

@Talkiet any idea?

 

Spark DNS:

 

 

Google DNS:

 


 
 
 
 


1408 posts

Uber Geek


  # 1674138 19-Nov-2016 12:42
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What do traceroutes to those hosts look like?

 

 

Which hops show packet loss?



defiant
1033 posts

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  # 1674145 19-Nov-2016 13:21
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The packet loss seems to have subsided so the page loading isn't as bad anymore

 

 

 

www.google.co.nz: http://pastebin.com/A55iMejP

 

mail.google.com: http://pastebin.com/EkHNJTHH

 

 

 

Google DNS for comparison:

 

www.google.co.nz: http://pastebin.com/GdbnCcVU

 

mail.google.com: http://pastebin.com/bthGMdx8

 

 


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  # 1674152 19-Nov-2016 13:52
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I'm out and about at the moment but please pm me your email addresses... I have a troubleshooting process from Google I would like anyone experiencing the issue to complete please. I think there's something slightly off and Google need more info to chase down.

Cheers N




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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


Mad Scientist
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  # 1674192 19-Nov-2016 14:32
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Had this issue first thing this morning but seems to be normal again now. Sorry I don't understand all the DNS/Tracert etc bit ... only lag yes/no buffering yes/no :)





Involuntary autocorrect in operation on mobile device. Apologies in advance.




defiant
1033 posts

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  # 1674195 19-Nov-2016 14:43
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joker97:

 

Had this issue first thing this morning but seems to be normal again now. Sorry I don't understand all the DNS/Tracert etc bit ... only lag yes/no buffering yes/no :)

 

 

Yeah, it came right not long after I posted the thread - typical ^_^

 

I've got troubleshooting steps from @Talkiet to run through if it happens again


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