Can't Get Spark Broadband Assist to Work

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da5id

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#210319 22-Mar-2017 13:27

I am trying to get Spark's Broadband Assist tool to work with setting up a new modem, but it seems to want to install a Chrome extension that doesn't exist?

The actual program seems to depend on the browser and extension which I cannot find. Doing a manual search in the Chrome store also shows no sign of the extension.

hio77

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Lizard Networks

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#1745789 22-Mar-2017 13:30

I wouldn't recommend using that tool anymore tbh. It is my understanding that a replacement system is in the wind.

What are you requiring assistance with to setup your modem? a Quick start guide that came with the modem should have indicated plugin the modem and your good to go.

For Spark modems it is simply plug and play. If you are trying to use it to configure a new modem for sparks network, this will have to be done manually.

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da5id

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#1745790 22-Mar-2017 13:33

Thanks. I have it all plugged in etc, but it says to download and install the tool to change the password etc.

hio77

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#1745800 22-Mar-2017 13:41

da5id:

Thanks. I have it all plugged in etc, but it says to download and install the tool to change the password etc.

Does it really? eugh. i'll give the feedback there.

Which modem did you get? HG630b, HG659b or HG6531s?

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da5id

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#1745805 22-Mar-2017 13:43

HG659b - the white one.

[edit] - it does say further along in the quickstart manual how to log via the browser and change the password etc (in the "Useful Information" section - the last page of the booklet).

Guess I didn't read far enough...

hio77

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#1745809 22-Mar-2017 13:47

da5id:

HG659b - the white one.

[edit] - it does say further along in the menu how to log via the browser and change the password etc (in the "Useful Information" section).

Guess I didn't read far enough...

http://www.spark.co.nz/help/internet-data/equipment/huawei/hg659-gateway/

Guides here will step you through how to change the settings, Give that a shot and let me know if your still having trouble.

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da5id

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#1745811 22-Mar-2017 13:49

Thanks for all your help! I see there is a more comprehensive guide there.