Friend got talked into switching copper to wireless a few weeks ago. After 3 weeks of current billing cycle all 60 GB of data has gone.
I would be terribly surprised if she has really gobbled up that amount as she is not a 'streamer' or big downloader. . I tried to find daily usage stats but can't see that info in her 'My Spark' a/c.
Her a/c shows several clearly spammy email addresses linked to her a/c as below
There is another one plus her own gmail a/c that I didn't snip.
MBAM and ADWCleaner threw up 321 Mindspark PUP's but that was all.
The wifi is secured.
She has talked with the helpdesk and the person found the a/c a bit strange but told her no one had 'taken' her data. They upped her data to 120GB.
This is outside my experience so wonder if anyone could help with some ideas on what could be happening with those spammy emails and assumed excessive data use.