Customer has recently trialed 4G internet and previously had ADSL. They were given promises that this would be a 30-day trial and could revert to the previous setup. The 4G is working, but customer wants to revert to ADSL.
But right now the ADSL has been disconnected, and one of their two voice lines is not and has not been working.
I had another customer recently whose (Vodafone) service was "accidentally" changed from ADSL to Fibre and even though they wished for it to be reverted, Chorus absolutely refused to re-connect the two copper landlines as they apparently have a rule not to connect copper :-)
Will this same problem result in this case? A mistake has been made .. but is the customer forced into VoIP (over DSL or Fibre) to get their landline back? This would not be what they want at all.
Customer has been trying to get this resolved for three days now, but with nil progress.