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Wannabe Geek


Topic # 236062 16-May-2018 14:00
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Hi all.  I've been unable to access my emails for 10 days.  I've been in regular contact with Spark and have been elevated to a tier two (no idea what that is).. I've heard from no one and am desperate to access my emails.  They told me it was a problem with my browser, but I've tried to access them on my laptop, work computer, ipad, iphone.. someone elses surface tablet and laptop and the same message appears...  Spark have been no help whatsoever and I'm getting desperate.  I've lost work as I didn't receive the emails and I'm now totally at my wits end.  I know nothing about these things but in my mind, if I can't access my email from a multitude of different devices then it must be a problem with either my email settings, or something Spark has happening at the other end of my email...  Has anyone else had this problem and how did they solve it please.  Thank you.


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  Reply # 2016849 16-May-2018 14:01
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Have you tried setting up a POP email client like Thunderbird to check your email?

 

John





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  Reply # 2016850 16-May-2018 14:02
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What is the URL you are using to access?

 

 

I believe it should be:

 

 

Edit as below:

 

http://www.xtramail.co.nz

 
 
 
 


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  Reply # 2016851 16-May-2018 14:02
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Please use http://xtramail.co.nz

 

 

 

I suspect it hasn't found it's way to the right desk.





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  Reply # 2016876 16-May-2018 14:33
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Were all those devices using your home's wifi? Might be a DNS issue. Try using your mobile data or a work/neighbour/public wifi to see if you can access the logon page.


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  Reply # 2016880 16-May-2018 14:39
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mdf:

 

Were all those devices using your home's wifi? Might be a DNS issue. Try using your mobile data or a work/neighbour/public wifi to see if you can access the logon page.

 

 

 

 

What OP is referring to is browsing to https://www.spark.co.nz/xtramail

 

 

 

is a missing redirect that used to be there.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Wannabe Geek


  Reply # 2016980 16-May-2018 16:17
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Hi all... I don't know how to reply to each individual comment above.. but I appreciate all your input.  I have tried all the suggestions above except the thunderbird one.... Am looking into that one now.  Totally at my wits end with this one... Am I able to reply to each comment individually?


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  Reply # 2016983 16-May-2018 16:20
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wairoa:

 

Hi all... I don't know how to reply to each individual comment above.. but I appreciate all your input.  I have tried all the suggestions above except the thunderbird one.... Am looking into that one now.  Totally at my wits end with this one... Am I able to reply to each comment individually?

 

 

Use the quote button on the post you wish to reply to

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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Wannabe Geek


  Reply # 2016996 16-May-2018 16:49
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Linux:

 

wairoa:

 

Hi all... I don't know how to reply to each individual comment above.. but I appreciate all your input.  I have tried all the suggestions above except the thunderbird one.... Am looking into that one now.  Totally at my wits end with this one... Am I able to reply to each comment individually?

 

 

Use the quote button on the post you wish to reply to

 

John

 

 

Thank you John.. 

 

 




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Wannabe Geek


  Reply # 2016999 16-May-2018 16:51
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yitz: What is the URL you are using to access? I believe it should be: Edit as below: http://www.xtramail.co.nz

 

 

 

Thank you.. I have tried the one you suggest and spark told me to try www.spark.co.nz/xtramail  which I did.. still nothing.. telling me 'The requested URL/xtramail was not found on this server'


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  Reply # 2017009 16-May-2018 17:00
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wairoa:

 

yitz: What is the URL you are using to access? I believe it should be: Edit as below: http://www.xtramail.co.nz

 

 

 

Thank you.. I have tried the one you suggest and spark told me to try www.spark.co.nz/xtramail  which I did.. still nothing.. telling me 'The requested URL/xtramail was not found on this server'

 

 

https://www.spark.co.nz/xtramail/signin/

 

EDIT: You need a / after the xtramail, i.e., www.spark.co.nz/xtramail/ rather than www.spark.co.nz/xtramail


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  Reply # 2017033 16-May-2018 18:12
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Have you tried what @hio77 suggested??....

 

 

Please use http://xtramail.co.nz

 




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  Reply # 2017084 16-May-2018 19:15
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hio77:

 

mdf:

 

Were all those devices using your home's wifi? Might be a DNS issue. Try using your mobile data or a work/neighbour/public wifi to see if you can access the logon page.

 

 

 

 

What OP is referring to is browsing to https://www.spark.co.nz/xtramail

 

 

 

is a missing redirect that used to be there.

 

 

 

 

Hi there... I've not tried this either.. I don't have any cell service at home and use a sure signal which goes through the broadband (preaching to the choir I'm sure, you all know more about these things than I do!!)... I'm heading out tomorrow so will try it then... Thank you all for your suggestions... I'm about to loose the plot!!


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