Our UFB connection in tauranga failed... still connected but just no internet. For some odd reason, the daughters IOS instagram on IOS was OK.
Rebooted everything and still no internet, but it did connect in the modem webpage so looks like a spark network issue.
I haven't used spark support for years, so i'm thinking they must have an awesome support system in place having had so much time to improve since last time I used them.
Switched the iphone to 4g, went into the spark mobile webpage.
Click through to help/broadband/troubleshoot/fix my broadband. The spark support page says....
"for fibre you'll need to sign in to myspark to run the test".
Is this the stupidest instruction ever! My broadband is down, so how can I sign into myspark???
I just want a phone number, but they have a link 'speak to a tech wizard' which sounds like customer support.
Click that, and it is a PAID service, so cannot use that!!! And still no phone number.
Under "contact us" they have 'chat with us, book a call, get social, come and see us. I scroll down a while but there are just stuff about call performance and answer times so I cancel that.
I'm sure the phone number must be somewhere but they made it really hidden in their mobile website.
So.... I remember in the old days 123 used to work, gave that a whirl and got through..... a nice foreign answer machine voice tells me their internal support system is down and that i must request a call back. ...........
Check our internet again, it has come back up......
Spark need to improve their mobile website and put a phone number where it can be easily seen.
One good thing though, this is the first time in years I've had to call support, reliability of fibre is great.