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525 posts

Ultimate Geek
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Topic # 239912 10-Aug-2018 12:13
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Hi All.


Have bought a new house and will be moving my fibre connection (Spark) to the new place. Any tips on what I need to do to minimise downtime? The online process itself seems straightforward so I don't envisage any problems.


Another question. The power cable/plug for the ONT does not seem to be there anymore. Should I just take the one I have at my current place or get a new one...and where would I get a new one from?



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Uber Geek
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  Reply # 2071225 10-Aug-2018 12:16
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Do not remove the power pack in the current place! You log a job with your ISP and advise no power pack on ONT in the new house



'That VDSL Cat'
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  Reply # 2071232 10-Aug-2018 12:24
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Missing power supplies is seriously a pain in the rare.


Call in (or chat) speak to faults, explain the situation. they will log a case through to chorus and chorus will send out a new one for you.




Process really is quite messy to be honest, but short of screwing it to the wall I'm not sure how they can get around this.




As above, don't take the one from current place (if you have ownership of both places then ok, but on moving out/selling the old place make sure to leave a psu in working condition for the next folk please!)

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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