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Topic # 242178 15-Oct-2018 00:42
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So I purchased a spark distributed Nokia 7 Plus. One of the major selling points was that it's an Android One device and therefore you should expect the software to be supported for a reasonable amount of time and to receive timely updates. For me only the security updates were important, but it is nice to receive new versions of Android and the features that come with it.

 

 

 

Unfortunately it seems only security patches are available up to July via OTA updates. I did some googling and talked to Nokia support and they have released updates including security patches up to September. Nokia claimed that any delay is due to my Carrier. So I did some more googling and came across this (which I'm assuming is similar to the process for android one approved phones):

 

 

Carrier Association, and How it Works

 

 

 

When you first boot up your phone with a carrier's sim installed, that phone becomes associated to that carrier in Google's database. This is NOT a carrier lock, and it is used by Google for identification purposes. Allow me to demonstrate

 

 

 

     

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    [Click Here] (https://play.google.com/store?hl=en&tab=w8) (EDIT: Do this on your PC, not your phone)

     

     

     

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    Click the gear icon in the top right and select "Settings"

     

     

     

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    Under my devices, you'll see the carrier association(s) of all your Android devices that currently have your Google account linked.

     

     

     

In my case, I have T-Mobile, Verizon, and AT&T for certain phones. My Nexus Player, Nvidia Shield ATV, and LG Watch Style are listed as "No carrier."

 

 

 

Google maintains this list and, when they push out an update, all phones associated to a carrier that has approved the update, or a carrier that has no role in the process, receive that update. Carriers that have yet to approve the update are not pushed the update.

 

 

 

You can change your carrier association by swapping to a different carrier's sim and rebooting. Or, you can delete your carrier association by powering down, removing the sim (do not reinsert), powering up, and performing a full factory reset. With no sim installed, the fresh phone has no carrier association and will pull the latest available update.

 

 

 

 

Does anyone know if Spark is actually involved in any carrier approval update process, and if it is actually likely to be them delaying updates?


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  Reply # 2107886 15-Oct-2018 06:27
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I doubt Spark would be delaying any updates! The carrier tests any updates generally for about 1 week then goes back to the handset manufacture and says yes push out the update or no due to XZY issues

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2108088 15-Oct-2018 12:29
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Any idea on what else could be delaying them? On forums people in other countries are receiving them OK, even in the UK where the same variant is sold for the Nokia 7 plus (TA-1055).


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  Reply # 2108162 15-Oct-2018 13:23
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Linux:

 

I doubt Spark would be delaying any updates! The carrier tests any updates generally for about 1 week then goes back to the handset manufacture and says yes push out the update or no due to XZY issues

 

John

 

 

 

 

Does this happen on iPhones? Im interested in my Android needs such a long process for update approval. 

 

 





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  Reply # 2108171 15-Oct-2018 13:27
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No. Apple controls updates and the latest version is available to all on release day. This is something that frustrated me when I went android for a while. some handset manufacturers are terrible at releasing updates, looking at you Samsung. The only way to be sure you will receive the latest updates on Android at time of release I believe is to go with a Google Pixel handset.





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  Reply # 2108182 15-Oct-2018 13:37
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From the reddit thread I linked earlier (not the most reliable source but still)

 

 

And yes, Apple deals with this too. Apple, however, releases their update when EVERY carrier is done (and due to Apple's market position, they get priority in the review process, further speeding this up).

 


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  Reply # 2108224 15-Oct-2018 14:38
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Carrier association is not how much Android phones work.

 

Updates (and when they arrive) is typically dictated by the operator firmware. Most phones in NZ (and globally) have carrier specific firmware loaded into them to ensure the phone is 100% compatible with the network it operates on. There are plenty things that won't work 100% if used on a different network.

 

When updates become available they need to be tested by the carrier and they're then released by the manufacturer after the testing is complete. In the real world this does have some issues - Sony for example (and other manufacturers are guilty of the same thing) did not release the final updates for the Spark Xperia Z5 for Spark handsets despite these being available on most other networks. There are several threads on here that cover this issue. In a nutshell Sony sold so few handsets in NZ that the development cost of the firmware update for Spark wasn't work it, so they simply opted not to release it to Spark.

 

 


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  Reply # 2108243 15-Oct-2018 15:07
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I've got an samsung s9 and was impressed that the security patch for September came out last week.

Unlike my HTC which as of a fortnight was still running a security patch from January...

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  Reply # 2108246 15-Oct-2018 15:09
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So if patches and updates still require carrier modification, what's the point of android one???

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  Reply # 2108249 15-Oct-2018 15:12
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I am sure the case here is that Spark has not had updates to test so nothing to approve! Carrier testing is very quick generally 1 week

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2108287 15-Oct-2018 16:08
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Linux:

 

I am sure the case here is that Spark has not had updates to test so nothing to approve! Carrier testing is very quick generally 1 week

 

John

 

 

Looks like you were partially right! Not spark's fault, they have approved the updates but there's some issue on HMD Global/Nokia's end that has prevented them being sent out in New Zealand (with the exception of the August maintenance patch which could only be received if you manually updated to the August release like I did). Supposed to be fixed within the next few days. Hopefully this means when the October security patches are sent out there won't be another three month delay.


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Ultimate Geek
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  Reply # 2108295 15-Oct-2018 16:19
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And this is the problem with Android, too many fingers in the pie.

 

Google>Phone Manufacturer>Carrier>Phone Manufacturer>End user

 

You really are at the mercy of the manufacturer for timely updates.


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  Reply # 2108323 15-Oct-2018 17:11
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My Spark-sourced Nokia 7plus (TA-1055) is now seeing and installing the August update.


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  Reply # 2108385 15-Oct-2018 18:02
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huckster:

My Spark-sourced Nokia 7plus (TA-1055) is now seeing and installing the August update.


My wife's one is downloading the August update as I type.




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Old3eyes


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  Reply # 2108392 15-Oct-2018 18:17
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Does this also affect those who purchased these Spark Nokia phones, but run them on Vodafone? My dad purchased a nokia 5 I think, and I think it gets updates almost monthly over the air, and he is with Vodafone, but it was a Spark marketed phone with their branding, and I think it also came with the spark sim.  It is annoying how many updates it gets, which then need it to be restarted.


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  Reply # 2108406 15-Oct-2018 18:47
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Now that update is complete it's doing Android 8.1 V2. 22M security patch for August.




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Old3eyes


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