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r2b2

571 posts

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#249372 8-May-2019 10:30
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Just wondering if anyone else is seeing a problem with International traffic on Spark Fibre at the moment? 

 

Tracerouting to Google.com seems to be very nasty numbers and looks to potentially be taking a long way round?

 

traceroute to google.com (216.58.199.46), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 8.022 ms 2.479 ms 2.318 ms
2 * * *
3 * * *
4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) 143.968 ms 141.328 ms 137.835 ms
5 ae7-2.akbr7.global-gateway.net.nz (122.56.119.53) 134.284 ms 129.360 ms 129.375 ms
6 xe5-0-2.sgbr3.global-gateway.net.nz (122.56.127.178) 153.886 ms
xe0-0-1.sgbr3.global-gateway.net.nz (202.50.232.110) 157.916 ms
xe0-0-6.sgbr3.global-gateway.net.nz (202.50.232.190) 165.337 ms
7 ae2-10.sgbr4.global-gateway.net.nz (202.50.232.246) 166.547 ms 166.560 ms 161.984 ms
8 72.14.217.100 (72.14.217.100) 156.740 ms 165.294 ms 168.714 ms
9 108.170.247.33 (108.170.247.33) 169.118 ms 164.667 ms 165.137 ms
10 209.85.243.243 (209.85.243.243) 66.885 ms * 65.714 ms
11 syd09s12-in-f46.1e100.net (216.58.199.46) 360.337 ms 163.593 ms 340.959 ms


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hio77
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  #2232723 8-May-2019 10:32
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Considering you are getting 140ms to ggi, i would say your issue is alot closer to home.

 

 

 

Please test on ethernet rather than wireless too.





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ALTRON
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  #2232746 8-May-2019 10:38
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Yeah I have high latency on my fibre connection (lower hutt) all morning. 

 

In speedtest I get the full 100Mb but the ping to wellington servers is 100ms+ 

 

playing overwatch on aussie servers is normally 50ms but this morning its 200ms 

 

 

 

Something isn't right as its normally really reliable 


r2b2

571 posts

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  #2232762 8-May-2019 10:51
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hio77:

Considering you are getting 140ms to ggi, i would say your issue is alot closer to home.

 

 

 

Please test on ethernet rather than wireless too.

 

 

Sorry - attached traceroute from wrong machine. Was also tested from Ethernet with similar results apart from the local part.

 

 

I've now re-restarted both the ONT & modem and results are still bad:

 

Tracing route to google.com [172.217.167.78]

 

over a maximum of 30 hops:

 

 

1 <1 ms <1 ms <1 ms GATEWAY [192.168.1.254]

 

2 * * * Request timed out.

 

3 * * * Request timed out.

 

4 138 ms 139 ms 136 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]

 

5 138 ms 141 ms * ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]

 

6 160 ms 162 ms 165 ms xe5-0-0.sgbr3.global-gateway.net.nz [202.50.232.242]

 

7 164 ms 163 ms 164 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.246]

 

8 151 ms 144 ms 144 ms 72.14.217.100

 

9 160 ms 166 ms 165 ms 108.170.247.49

 

10 164 ms 162 ms 171 ms 209.85.247.127

 

11 141 ms 144 ms 151 ms syd15s06-in-f14.1e100.net [172.217.167.78]

 

 

Trace complete.

 

 

I also tried doing the same with a NZ based server (or at least I think its NZ based) and got the following which seems to imply that my connection itself isn't the issue? (or maybe it doesn't say that :) )

 

 

Tracing route to tasman.webslice.co.nz [103.250.232.10]

 

over a maximum of 30 hops:

 

 

1 <1 ms <1 ms <1 ms GATEWAY [192.168.1.254]

 

2 * * * Request timed out.

 

3 * * * Request timed out.

 

4 13 ms 11 ms 11 ms ae8-20.akcr11.global-gateway.net.nz [122.56.116.9]

 

5 115 ms 111 ms 113 ms shell-comb.akcr8.global-gateway.net.nz [202.50.234.162]

 

6 111 ms 115 ms 114 ms ae1-303.mdr-cr1.as45177.net.nz [14.1.44.197]

 

7 117 ms 123 ms 173 ms as45179-ip-198.cust.ntc-cr1.as45177.net.nz [14.1.44.198]

 

8 12 ms 15 ms 15 ms ae2-11.dist2-air2.sitehost.co.nz [120.138.31.93]

 

9 11 ms 15 ms 15 ms tasman.webslice.co.nz [103.250.232.10]

 

 

Trace complete.



hio77
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  #2232763 8-May-2019 10:54
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That looks a little better.

 

 

 

Issue has been noted and the right folk are having a look now.

 

That's all i can really say at this stage as i'm simply the messager :)





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


r2b2

571 posts

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  #2232764 8-May-2019 10:56
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Possibly also worth pointing out that I did a Speedtest to CityLink (Wellington) and got d/l of 48.49, upload of 5, and a ping of 111ms which seems kind of high so looks like its more than just international then...

r2b2

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  #2232765 8-May-2019 10:56
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hio77:

Issue has been noted and the right folk are having a look now.

 

 

Thanks - that's all that can be asked is to get people looking into it. That is quite often the first battle :D

l43a2
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  #2232766 8-May-2019 10:57
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issues here as well on fibre








Talkiet
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  #2232849 8-May-2019 11:08
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[edit] Pretty sure we can see what's happened and having a look at options to resolve quickly.

 

 

 

Cheers - N





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cbrpilot
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  #2232850 8-May-2019 11:09
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Good morning everyone, our engineers are working on it.   Hold tight, we'll get it sorted.





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fabianz03
77 posts

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  #2232853 8-May-2019 11:10
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Having similar issues on Bigpipe in Auckland. 

 

Having issues with speed and latency all morning. 


cbrpilot
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  #2232859 8-May-2019 11:36
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Issue should be fixed now.  If anyone still has this issue, let me know.





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fabianz03
77 posts

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  #2232860 8-May-2019 11:36
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Just did a quick Speedtest
Speed and latency back to normal.

Thanks guys

r2b2

571 posts

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  #2232861 8-May-2019 11:39
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cbrpilot:

Issue should be fixed now.  If anyone still has this issue, let me know.

 

 

Yup looks much happier now - thanks!

 

 

Tracing route to google.com [216.58.200.110]

 

over a maximum of 30 hops:

 

 

1 <1 ms <1 ms <1 ms GATEWAY [192.168.1.254]

 

2 * * * Request timed out.

 

3 * * * Request timed out.

 

4 11 ms 11 ms 11 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]

 

5 11 ms 11 ms 11 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]

 

6 35 ms 35 ms 35 ms xe5-0-5.sgbr3.global-gateway.net.nz [122.56.127.190]

 

7 35 ms 35 ms 35 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.246]

 

8 35 ms 35 ms 35 ms 72.14.217.100

 

9 36 ms 39 ms 38 ms 108.170.247.65

 

10 37 ms 39 ms 39 ms 209.85.254.119

 

11 39 ms 39 ms 39 ms syd09s14-in-f14.1e100.net [216.58.200.110]

 

 

Trace complete.

ALTRON
565 posts

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  #2232893 8-May-2019 12:29
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Back to normal here. 

 

GG thanks 👍😉


sonyxperiageek
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  #2233237 8-May-2019 20:07
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What was the issue?




Sony

 

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