telecom kills my broadband after 2 years and 3 months

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cokeman2

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Topic # 26508 24-Sep-2008 19:37

hey guys

after 2 years and 3 months i have lost my broadband/adsl connection . this is why it happened

i asked telecom on the 15th September to switch me back to telecom home line from my VOIP phone service . . on the 19th September the transfeild/chorus technicians turned up . they rang me from the exchange that we are moving u over , 10 minutes later they were at my house , my VOIP service and Internet service was working fine , they asked me "is the phone making a dial tone" i said "no , they said "thats odd" .... they then went to the jumper/cable box down by the roadside and changed my jumper cable to a new jumper number . they came back home said is phone working i said "yes", i had noticed my dsl light had gone out on my router and even told the guys ....but they jumped in the van and went

the telecom technician has come out on 22 setemper find a new jumper cable but failed to find a adsl line /jumper again

the question is why did they need to change the jumper down by the road side to get me back to a telecom homeline in the first place ,i have changed internet providers before they never changed my jumper cable ?????

i have taken this up with my Internet provider and they have taken it back to telecom management : they said "there is a cable fault" "the cable fault guys will be out there in about 2 weeks....

As normal telecom has failed to acknowledge that it was the technicians fault .

its now 24 September i have no internet no dsl light on the router thanks to there stuff up

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Croc

1 post

Wannabe Geek

Reply # 166876 24-Sep-2008 20:26

bl cokeman, you recieved any bill from them yet?

datarknz

1 post

Wannabe Geek

Reply # 166883 24-Sep-2008 20:36

Hi cokeman2

After reading your rant, I do believe you have a right to be angry. Being without dsl is no fun at all :(

This dose sound like blatant incompetence on the part of the transfield/chorus technician.

After you told the technitian your dsl link light was out, he should have investigated further, and or made arrangements himself to find out what went wrong and how to fix it.

I do think you have a good case to put a complant in against the technician, that is if you can rember his name. But even if you dont it should be loged against the job sheet at transfield/chorus.

Telecom not admiting to a fault is nothing new. I do hope you keep reminding them every day untill something happens.

You might even get compensation out of it for there misshap (and your suffering)

Keep the faith :)

hellonearthisman

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Reply # 166908 24-Sep-2008 21:58

At least you have dialup. :)

cisconz

cisconz
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Reply # 166954 25-Sep-2008 09:08

The technician is not allowed to sign off the job until all is working.
However if he was there to install dialtone you could argue that he did that.
I agree that there is an issue here however ADSL is not covered by a SLA like POTS is.

Hmmmm

cokeman2

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Reply # 166976 25-Sep-2008 09:53

that be pretty disgusting if they say that , as i told him i had dsl for over 2 years , its was a VERY easy task to test the jumper for a dsl signal if they had to change it ,as u can see he didnt even bother, there were 2 technicians both of them didn't even think twice about it ....when i changed back to telecom home line they said we will put u on telecom broadband for a few days,they should have known to check for dsl on there job sheet ....

cisconz: The technician is not allowed to sign off the job until all is working.
However if he was there to install dialtone you could argue that he did that.
I agree that there is an issue here however ADSL is not covered by a SLA like POTS is.

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Makenshi

2 posts

Wannabe Geek

Reply # 167468 27-Sep-2008 10:24

Fight the corporate bullies. They have been pushing consumers around for far too long.

Bung

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Reply # 167474 27-Sep-2008 10:37

Corporate bullies or just a couple of Transfield guys preoccupied with whether they still would have a job who didn't do the mental sidestep from a brand new install to just adding dial tone to an existing cable pair. Did their work order even mention the existing connection?

Spyware

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Reply # 167498 27-Sep-2008 13:39

This story really involves two completely different pairs with different services on each. If you want Xtra ADSL on homeline pair then order it through the normal channels or talk to your current ISP for a compatible plan. Going from naked DSL to homeline + another ADSL service is surely not going to go smoothly if you don't plan it correctly.

Ross

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

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cokeman2

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Reply # 167637 28-Sep-2008 22:38

after weeks of emailing and ringing up transfeild/chorus and telecom, my isp .i have got my dsl connected back today . nearly 14 days before there set time for the technicians were due to come out . i also got to the bottom of why this occurred well kindoff

telecom first said there was just a simple fault , after that they started to say how the exchange work, and naked dsl was deferent in switching back to home line but they did say there was error occurred

transfeild/chorus , blamed it to the nosie filters told me i could not ,dont know how u ever did got dsl which really pissed me of ,that i had been getting it for over 2 years .... after 3 minute argument i told them to put me onto the manager , i explained to the manager this whats happened.... he said we i will got a technician out there soon as we can 2 days later the tec was out , he put the right jumpers on dsl was working within seconds .....

the technician told me that the original tec had put the jumper pairs on the wrong ones which had noise filter on them , that where the error. occurred ( personally i dont think he had dealt with VOIP change overs before , and failing to check a dsl signal )..

however he did say if i didn't get dsl today u be put onto cable faults which would take months to get the promblem sorted ....

in summary if u wanted to get sumthing done fast u have to b@it@h and moan unfortunately and avoid changing back to home line from naked dsl

thanks for the community for the feed back even thou there weres sum smart comments lol .

thanks

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NonprayingMantis

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Reply # 167638 28-Sep-2008 22:46

Makenshi: Fight the corporate bullies. They have been pushing consumers around for far too long.

Don't you think it is a bit harsh to refer to the Transfield technicians as 'corporate bullies'?

Makenshi

2 posts

Wannabe Geek

Reply # 167647 28-Sep-2008 23:22

nope

rb85

115 posts

Master Geek

Reply # 167648 28-Sep-2008 23:25

Yay up and working!!!

cokeman2:
.... in summary if u wanted to get sumthing done fast u have to b@it@h and moan ...

It is unfortunate that you have to b1tch and moan to get things done - and not just with the companies in question!!